Attentive Front desk manager with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
Urban Air Adventure Park
Fort Worth, TX & Southlake, TX
02.2020 - 08.2022
Responded to telephone, email, and in-person inquiries regarding reservations, park information and guest concerns.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resolved guest complaints by addressing issues promptly and accordingly.
Prepared weekly employee work schedules for team members.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Receptionist
Sweet And Sassy
Southlake, TX
05.2021 - 03.2022
Answered central telephone system and directed calls accordingly.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients and updated client records.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Restocked supplies and placed purchase orders to maintain adequate stock levels.