Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mac Santiago

Fort Worth,TX

Summary

Attentive Front desk manager with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service.

Overview

2
2
years of professional experience

Work History

Front Desk Manager

Urban Air Adventure Park
02.2020 - 08.2022
  • Responded to telephone, email, and in-person inquiries regarding reservations, park information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues promptly and accordingly.
  • Prepared weekly employee work schedules for team members.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Receptionist

Sweet And Sassy
05.2021 - 03.2022
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

GED -

Fort Worth Christian High School
North Richland Hills, TX
05.2022

Skills

  • Sales Expertise
  • Time Management
  • Cash Handling
  • Problem-Solving Skills
  • Customer Service Management
  • Hospitality Service Expertise
  • Guest Relations
  • Listening Skills
  • Leadership and Change Management

Timeline

Receptionist

Sweet And Sassy
05.2021 - 03.2022

Front Desk Manager

Urban Air Adventure Park
02.2020 - 08.2022

GED -

Fort Worth Christian High School

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