Mac Shepherd
Riverside,California
Summary
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. History of successfully handling high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Country Village Apartments
06.2024 - 03.2025
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with residents, and updated records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk Administrator
Lola Hair Studio
05.2022 - 11.2023
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Worked within salon CRM to manage appointments, customer information, and vital documents,
Biopharma Accessioning Technician
Foundation Medicine
09.2020 - 04.2022
- Assisted in maintaining a safe work environment through adherence to safety protocols and proper waste disposal methods.
- Demonstrated strong attention to detail when entering patient demographic information into electronic systems, minimizing potential errors in records or billing processes.
- Streamlined data entry process for faster patient result reporting by utilizing the laboratory information system effectively.
- Collaborated closely with other laboratory departments, fostering strong working relationships and efficient communication channels.
Education
Associate of Arts - Creative Writing
Riverside City College
Riverside, CA05-2026
Skills
- Time management
- Telephone communication
- Effective multi-tasking
- Working in a group setting
- Data entry
- Detail-oriented planning
- Highly organized
- Enthusiastic approach
Timeline
Receptionist
Country Village Apartments
06.2024 - 03.2025
Front Desk Administrator
Lola Hair Studio
05.2022 - 11.2023
Biopharma Accessioning Technician
Foundation Medicine
09.2020 - 04.2022
Associate of Arts - Creative Writing
Riverside City College
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