Macalah Hong

I have diverse experience in roles such as manager on duty and receptionist, showcasing my adaptability and interpersonal skills. In my role as Manager on Duty, I honored my leadership abilities by overseeing day-to-day operations, ensuring the smooth functioning of various departments, and handling unexpected challenges efficiently. This position required a strategic mindset, effective communication, and the ability to make decisions under pressure. Simultaneously, my experience as a receptionist emphasized my strong interpersonal and organizational skills. Serving as the first point of contact for clients and guests, I mastered the art of creating a welcoming atmosphere. My responsibilities included managing phone calls, scheduling appointments, and handling administrative tasks with precision and attention to detail. Throughout my career, I have consistently demonstrated a commitment to customer service, contributing to positive guest experiences, and maintaining a professional demeanor in all interactions. My dual experience as a manager on duty and receptionist has equipped me with a well-rounded skill set, combining leadership capabilities with excellent customer service and administrative proficiency. I am enthusiastic about leveraging these skills to contribute effectively to future professional endeavors.