MacAnthony Desnoyers
Ashburn,VA
Summary
With over 20 years of experience in IT technology, the role held is Security Program Manager at Amazon Web Services (AWS), the leading cloud computing provider. Responsibilities include managing physical security projects for new construction, expansion, and retrofit projects, and ensuring the security and resilience of AWS infrastructure and services. Contemporary knowledge of emerging physical security technologies, Lenel certification in access control, and skills in hardware, technical support, and system deployment are leveraged to provide SME support, vendor management, budget oversight, and code compliance. Additionally, driving security findings, researching mitigations, and analyzing potential vulnerabilities across the organization are part of the responsibilities. The focus is on solving day-to-day issues, leading and motivating teams, and communicating effectively with stakeholders. The goal is to deliver high-quality security solutions that meet AWS standards and customer expectations.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Security Program Manager
Amazon Web Services (AWS)
12.2022 - Current
- Project Management for physical security systems related to new construction, expansion, and retrofit projects
- Preparation of physical security project lifecycle management including bid packages, specifications, drawings, code compliance, vendor management, budget, change orders, and close-out documentation
- Contemporary knowledge of emerging physical security technologies to assess their applicability within AWS physical security program
- Support Subject Matter Expert (SME) for leadership to make strategic decisions regarding technology and procedure
- Balance performance metrics such as physical security system installation vendor service delivery performance, actual spend vs
- Budget variance, cost reduction goal attainment, post-installation defect rates, physical security program analysis, etc
- Manage vendors on-boarding, RFQ, bid, contract, QA/QC, and support processes
- Effectively and accurately manage multi-million dollar budgets for infrastructure projects and initiatives
- Collaborate across teams and provide support for global initiatives.
Sr. Support Engineer
Amazon Web Services (AWS)
07.2022 - 12.2022
- Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause
- Configure physical security devices including cameras, readers, and panels
- Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation
- Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly
- Work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead
- Produce progress reports, briefs, and white papers regarding vulnerabilities, security concerns, and operations gaps that affect AWS data center operations and/or AWS reputation
- Consult closely with the other Amazon security and service teams on issues related to AWS security posture
- Interface with technical teams, stakeholders and leadership teams to translate security risk mitigation plans into actionable items to mitigate risk
- Manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.
Sr. Systems Engineer
Uniformed Services University of the Health Sciences
12.2021 - 06.2022
- Serves as the Sr
- Systems Engineer for Milestone Video Management System and Lenel/HID pivCLASS Access Control Administrator and maintenance manager in support of the Security Department
- Responsible for configuring, testing, troubleshooting, and maintaining the enterprise-wide access control and video management systems
- Oversees and certifies all new work, repair work, or maintenance done on the Electronic Security System (ESS)
- Certify the functionality of all equipment and capabilities installed on the system
- Maintain the ESS database (Microsoft SQL) and will monitor its performance to meet the specifications of the system
- Issue and manage Lenel system accounts for all personnel authorized to arm and disarm individual accounts or facilities throughout the complex
- Responsible for coordinating and instructing prerequisite training regarding the basic application of the system; covering all aspects of the system functionality including alarm monitoring, intrusion detection, access control, sensor, and interior and exterior closed-circuit cameras throughout the complex for security personnel
- Implement established policies and standards (SOP) & (SOW) for monitoring and maintaining system devices and resources
- Serves as a call manager or incident resolution technician for the Security warranty service desk
- Attends meetings involving the physical security of the complex as needed
- Updates/maintains ESS drawings as needed
- Develop and instruct recurrent training to Security personnel on the use and monitoring of the ESS
- Provide support to a team of administrators with proper integration, monitoring, configuration management, change management, documentation, and maintenance of systems and software applications
- Support ESS databases including database backup, upgrade, maintenance, migration, tuning, and monitoring.
Lenel System Administrator
Johnson Controls | USDA
05.2020 - 12.2021
- Responsible for Lenel OnGuard Enterprise system status for the USDA nation-wide, assessing application performances, troubleshooting hardware, software, and networking problems, and taking corrective and preventive action promptly to maximize accessibility, operability, and efficiency of all services
- Develop and implement operational procedures (SOPs) and documentation policies to enforce system discipline and ensure that security standards are achieved
- Provide implementation support for security systems projects, including pre-design support, installation coordination, contractor assistance, and post-implementation commissioning
- Provide support for systems and devices associated with the access control, CCTV, intercom, and alarm monitoring systems.
Security Systems Technician
The Durst Organization
07.2019 - 05.2020
- Duties include inspect, troubleshoot, repairing, and upgrading the Lenel OnGuard access control, Genetec CCTV systems, also hardware repair and maintenance of turnstiles, CCTV devices, and access control devices deployed throughout the portfolio
- Perform both reactive and preventative maintenance on security systems equipment
- Provided guidance for security systems projects, including pre-implementation design support, installation coordination, contractor supervision, and post-implementation commissioning support
- Provide PC, HID Fargo Printers, and software support for systems and devices associated with the access control, CCTV, intercom and alarm monitoring systems.
Manager of Technology
Columbia University in the City of New York
08.2015 - 10.2018
- Manages Lenel OnGuard Systems, also Visitors Guests Systems (Easy Lobby)
- Provided desktop support for Public Safety clients as well as department employees, over 400 + office and administrative Public Safety staff combined
- Managed systems include Microsoft Windows Servers (10+)/workstations (200+), Lenel OnGuard Access Control and Video Servers (120+), Easy Lobby (guest registrations), and Guard 1 Plus (guard tour system)
- Manages user accounts for Microsoft Server and Lenel
- Also, for the Public Safety Department
- Provided hardware and software maintenance, services, training and consultation for campus security systems
- Responsible for monitoring system status, assessing application performances, troubleshooting hardware, software, and networking problems, and taking corrective and preventive action promptly to maximize accessibility, operability, and efficiency of all services provided by Public Safety technology systems
- Develop and implement operational procedures and policies to enforce system discipline and ensure that security standards achieved
- Analyze trends, anticipate requirements and recommend technology strategies for future planning and system development
- Work closely with Public Safety Operations and the (CUIT) University IT departments yearly, planned, scheduled, and coordinated all Lenel systems upgrades and maintenance activities to minimize system outage, service interruption, and security risks.
IDM Systems Administrator
Columbia University in the City of New York
06.2011 - 08.2015
- As the System Administrator for the Identity & Access Management Group, responsibility is for the Lenel OnGuard Access Control System
- Install, upgrade, maintain and respond to service outages and system-related issues with the Lenel OnGuard Access Control System
- Create and administrate accounts for system users based on requests from stakeholders
- Monitor system performance logs and trained CUIT IDM personnel on day-to-day System Administration activities to ensure business continuity
- Create user documentation and provide reports to the IT audit department to ensure compliance.
Sr. Client Support Specialist
Columbia University in the City of New York
01.2007 - 06.2011
- Sr
- Client Support Specialist responsible for troubleshooting a variety of desktop and smartphone issues
- Managed the resolution of customer issues and addressed complaints, exceeding customers' expectations campus-wide
- Trained and manage student support on desktop support operations
- Support for the student, academic, and administrative end-users of personal and university technologies, including the campus networks, desktop, and mobile devices
- Attempts to maximize first-level problem resolution and ensures that all issues are resolved to customer satisfaction
- It also provides appropriate escalation and integration with Technical Services and other CUIT technical groups for the deployment of projects
- Evaluates complex issues that impact a high number of users and are “visible.” Utilizing varies tools, services, applications and in-depth knowledge to address/resolve user issues.
Desktop Support Manager
Venaca
10.2003 - 01.2007
- Responsible for troubleshooting a variety of technical issues in a fast paced, Digital Asset Management firm
- Resolve support issues for our internal user group and external customers
- Assisted in quality assurance testing and evaluating new Venaca software to determine efficiency, reliability, and compatibility with existing client environments
- Implemented Autotask, a web base IT management system, that enable us to combine service desk, project management, dispatching, and CRM into a single, hosted application, with integrated time-tracking, billing and reporting
- Trained new employees in all Venaca helpdesk procedures and issues
- Project managed Venaca software release of Studio Client version 3.7 for distribution
- Implemented Scalix, an open source applications that will give our users a simple to manage Linux email and calendaring platform
- By implementing Scalix, Venaca obtain a 30-70% reduction in the total cost of ownership (TCO) of their email environment
- Implemented and Install Venaca Software and Services via Microsoft Windows client operating systems (Windows 2000 pro and Windows XP pro) and Microsoft Windows 2000 - 2003 Server and Red Hat Linux 3 and 4
- Administrator creating, deleting and modifying Windows Active Directory user accounts as well as Linux
- Created Images using Symantec Ghost for standardizing company-wide desktops as well as images for Quality Assurance testing.
Desktop Support Manager
Principal Residential Services
06.2000 - 10.2003
- Main support of helpdesk issues, at multiple offices throughout various locations: NY/NJ Tri-State Area, Illinois, and Maryland
- This included office setups, Network cable installations, server and desktop installations, training end users and creating/maintaining user documentation for instructional purposes
- Implemented and Administrate Microsoft Exchange 5.5, Configured Exchange with (OWA) Outlook Web Access for external sales users access as well as installing Lotus Notes 6.5 client.
Desktop Support Technician
Sesame Workshop
01.1998 - 05.2000
- Provided support for level 1-2 issues via over-the-phone and desktop visitation
- Project managed operating systems migration of Windows 3.1 to Windows 98, leading the team of 4 contractors, upgrading 500 users company-wide
- Lead technician for all Executive staff, including all executive presentation setups (internal and external locations)
- System Administrator Microsoft Exchange and Novell 3.12-4 which included user account creation, deletion of user, and change of permission.
Skills
- Agile Projects
- Project Lifecycle
- Hiring and Training
- Vendor Management
Certification
- PivCLASS Software 5.x Certification, HID Global, 03/01/22
- Security Center - Enterprise Technical Certification, Genetec, 10/01/19
- Security Center - Omnicast Technical Certification, Genetec, 10/01/19
- Security Center - Synergis Technical Certification, Genetec, 10/01/19
- Lenel Certified Expert in Digital Video, LenelS2, 11/01/15
- ITIL v3 Foundations, PeopleCert, 03/01/13
- Lenel Certified Professional in Access Control, LenelS2, 07/01/11
- A+ Certified Professional, CompTIA, 03/01/01
Timeline
Security Program Manager
Amazon Web Services (AWS)
12.2022 - Current
Sr. Support Engineer
Amazon Web Services (AWS)
07.2022 - 12.2022
Sr. Systems Engineer
Uniformed Services University of the Health Sciences
12.2021 - 06.2022
Lenel System Administrator
Johnson Controls | USDA
05.2020 - 12.2021
Security Systems Technician
The Durst Organization
07.2019 - 05.2020
Manager of Technology
Columbia University in the City of New York
08.2015 - 10.2018
IDM Systems Administrator
Columbia University in the City of New York
06.2011 - 08.2015
Sr. Client Support Specialist
Columbia University in the City of New York
01.2007 - 06.2011
Desktop Support Manager
Venaca
10.2003 - 01.2007
Desktop Support Manager
Principal Residential Services
06.2000 - 10.2003
Desktop Support Technician
Sesame Workshop
01.1998 - 05.2000