Macarena Acosta Bustos
-
Sarasota,FL
Summary
Proven track record in enhancing customer experiences at Plymouth Harbor On The Bay, leveraging bilingual fluency in Spanish and English and exceptional organizational skills. Excelled in leadership roles, significantly improving service delivery through effective communication and meticulous attention to detail. Demonstrated expertise in customer service and technology, adept at fostering loyalty and satisfaction.
Overview
8
8
years of professional experience
Work History
Concierge
Plymouth Harbor On The Bay
Sarasota, FL
7 2020 - Current
- Facilitated residents requests for dining and attractions by researching various venues and locales.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed front office operations of busy facility, delivering 5-star service to cultivate loyalty and satisfaction.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Distributed mail to residences
- Processed incoming and outgoing mail in accordance with postal regulations.
- Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly ,responded to inquiries from callers seeking information
- Assisted with Valet & transportation
- Collaborated with staff to address any residents/guest concerns or special requests regarding their vehicles or belongings.
- Assisted with transportation by taking resident to and from doctors appointments providing safe driving at all times.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Receptionist/Assistant
Suna Salon & Spa
Sarasota, FL
04.2018 - 05.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled payments and processed credit card transactions.
- Assisted hair stylist with duties such as , preparing equipment, chairs ,shampooing/conditioning hair .
Server
Michaels On East
Sarasota, Florida
12.2017 - 02.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set up tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained flexible work schedule to meet event needs.
- Served appetizers, delivered entrees, and refilled beverages for guests.
- Arranged linens and table settings according to seating plan and event theme.
Housekeeping Aide
Hyatt Hotel
Sarasota, Florida
01.2017 - 03.2017
- Teamwork and collaboration, worked effectively with hotel staff, supporting colleagues and contributing a positive work environment
- Assisted housekeeping department with cleaning activities
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Displayed a warm, welcoming demeanor and ensuring pleasant guest experience
- Moved umbrellas and lounge chairs at request of guests.
Education
GED -
Suncoast Technical College
Sarasota, FLCNA
Florida CNA Skills Center
Sarasota ,FL2023
Skills
Customer Services
Fluent in Spanish & English
Great communication skills & Leadership experience
Customer Services
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Assistant
Suna Salon & Spa
04.2018 - 05.2020
Server
Michaels On East
12.2017 - 02.2019
Housekeeping Aide
Hyatt Hotel
01.2017 - 03.2017
Concierge
Plymouth Harbor On The Bay
7 2020 - Current
GED -
Suncoast Technical College
CNA
Florida CNA Skills Center