Macarena Gutierrez Otero

I worked at DEDIENNE AEROSPACE in the aeronautical sector, where I was in various positions such as design and engineering, purchasing, supply and finally as a sales representative.

In sales I followed up the sales of new tools and repairs and maintenance of these, of the main aeronautical companies in Mexico.
Some of these companies I worked with are Aeromexico, Volaris, Viva Aerobus, Aerounion, SAFRAN (all sites in Queretaro) etc...

• Collaborated with cross-functional teams to identify and address customer needs.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Negotiated contracts with clients and developed relationships with key personnel.
• Generated new leads through networking and attending industry events.
• Promptly responded to inquiries and requests from prospective customers.
• Sought ways to improve processes and services provided.
• Maintained up-to-date knowledge of product and service changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Trained new personnel regarding company operations, policies and services.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Cross-trained and backed up other customer service managers.
• Responded proactively and positively to rapid change.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed timely and effective replacement of damaged or missing products.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Analyzed customer engineering drawings, specifications and RFQ requirements to perform purchase analysis.
• Maintained complete documentation and records of all purchasing activities.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Computed and created purchase orders in SAGE ERP System to monitor stock levels, verify purchase requisitions, and expedite customer orders.
• Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
• Reviewed proposals, qualified vendors, and recommended optimal suppliers.
• Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
• Maintained documentation for all purchases.
• Accepted and processed supply requests from staff, and placed orders per procedures.
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
• Collaborated with internal departments to identify and manage demand for material and services.
• Identified and resolved supply chain issues to mitigate delays and production disruptions.
• Analyzed and reported on inventory levels to determine purchasing requirements.
• Conducted research, identifying potential vendors and better pricing options.
• Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
• Developed and implemented strategies to reduce operational costs.
• Searched for hard-to-find items and found high-quality, reliable vendors.
• Worked with departments to find new and better items to fulfill diverse needs.
• Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
• Implemented innovative supply chain management strategies to streamline procurement process.

In AAMEC, I was in charge of machine maintenance, material supply, production planning, production delivery to quality according to the production program, among other activities such as the development of projects for the engineering area in the Automotive and Aeronautics sectors mainly, etc.

• Implemented scheduled maintenance, retooling production status sheets and driving, tasks to achieve scheduling effectiveness.
• Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
• Coordinated with other departments to align production with customer requirements.
• Enforced health and safety protocols to promote safe working environment.
• Planned operations to meet established schedules, factoring in order demands and business forecasts.
• Prepared and maintained production reports and personnel records.
• Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
• Analyzed production data and prepared reports for senior management.
• Implemented quality control system to review products against technical specifications and corporate standards.
• Utilized data analysis tools to identify and resolve production issues.
• Collaborated with technical and administrative teams to develop and implement successful corrective plans.
• Updated logs and submitted timely reports detailing activities in line with regulatory standards.
• Trained in and implemented emergency response procedures to protect team members and property.
• Created and oversaw production schedules and adjusted as needed to meet deadlines.
• Evaluated employee performance and provided feedback and training as needed.
• Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.

I was production supervisor at Summit Salamanca Servicios in charge of the Blanking press area, in Salamanca Gto.

• Resolved issues quickly to maintain productivity goals.
• Managed team of 25 production associates, overseeing productive production processes and meeting all deadlines.
• Coordinated with other departments to maintain smooth and efficient product flow.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Established clear priorities and production quality standards.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
• Managed internal operational standards and productivity targets.
• Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
• Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
• Achieved on-time shipments goal by empowering employees to continued success.
• Reviewed customer feedback and developed strategies to improve product quality.
• Evaluated existing production processes and identified areas for improvement.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Managed staff hiring, training and supervision.
• Supervised ongoing daily production phases.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Created and implemented strategies for improving operational efficiency and accuracy.
• Implemented policies and standard operating procedures for continuous improvement.
• Troubleshot equipment to reduce service calls and downtime.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
• Cultivated professional working relationships with peers and supervisors.
• Coordinated merchandising, promoted new products and increased brand awareness.
• Kept accurate and detailed records of personnel progress and productivity.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Improved distribution efficiency with design, development, and testing of embedded software applications.