Macarena Lorenzetti
Zephyrhills
Summary
Known for successfully handling escalated customer support issues. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
9
9
years of professional experience
Work History
Events Worker
City Festival Events
Miami-Dade
01.2018 - Current
- Ultra Music Festival - Private Concessions
- Rolling Loud - Concession Supervisor
- Formula 10 - Barback, Cook, Server
- Miami Open - Barback, Cashier, Server
- Private Events - Barback, Server
- Catering with any business
Ice Cream Chef/ Store Manager
Serendipity Yogurt Cafe
Surfside
09.2020 - 12.2023
- Company Overview: Revolutionized Surfside's dessert scene by creating unique ice cream flavors, boosting store popularity.
- Revolutionized Surfside's dessert scene by creating unique ice cream flavors, boosting store popularity.
- Ice Cream Chef of a Kosher Holov Yisrael shop located in Surfside Miami Beach.
- Making sure parlor has all the sweet sweets!
- Creating wacky and popular Ice Cream flavors all year round! continuously changing every week!
- In charge of staff- interviewing employees, scheduling, purchasing inventory, making sure the store has a presentable look for all wonderful guests.
- Weekly meetings with Rabbis to make sure all food products are in correct Kosher regulations.
- Initiating business partnerships with hotels to create one of a kind flavors that would sell with their company.
- Arrange Catering events as well help set up and attend them.
- Revolutionized Surfside's dessert scene by creating unique ice cream flavors, boosting store popularity.
Receptionist
Avocado Animal Hospital
Homestead
01.2017 - 12.2020
- Intake of all new and previous guests.
- Utilize empathy and active listening skills to provide comfort and support to pet owners during stressful situations.
- Implement pet-friendly initiatives to create a welcoming and calming environment for both animals and their owners in the waiting area.
- Assisting the Veterinarian with the animals.
- Coordinate with veterinary staff to ensure timely and accurate communication of pet care instructions to pet owners.
- Maintain a positive and professional attitude when interacting with pet owners, veterinarians, and other staff members to ensure a harmonious and efficient work environment at Avocado Animal Hospital.
- Collaborate with the veterinary team to develop and implement educational workshops for pet owners on topics such as proper pet nutrition, preventative care, and behavior training, enhancing the overall well-being of pets and strengthening the bond between pet owners and their furry companions at Avocado Animal Hospital.
Prep-Food Runner-Cahsier
Time-out Market
South Miami Beach
10.2019 - 03.2020
- Company Overview: Working at one of the best food halls in all of Miami partnered with the best restaurants and chefs combined.
- In charge of all of back of the house food inventory.
- Ensuring seamless coordination between the food preparation team and cashier team to maintain efficient operations during peak hours at Time-out Market.
- Collaborate with the kitchen team to ensure smooth operations and timely preparation of ingredients, contributing to an efficient and high-quality service at Time-out Market.
- Maintain a positive attitude and provide exceptional customer service to all guests at Time-out Market, creating a welcoming and enjoyable dining experience for everyone.
- Maintain a clean and organized workspace at all times to uphold Time-out Market's high standards of hygiene and presentation, contributing to a positive customer experience and upholding the brand reputation.
- Working at one of the best food halls in all of Miami partnered with the best restaurants and chefs combined.
District Trainer
Blaze Pizza
West Kendall
01.2017 - 12.2019
- In charge of training all new and present employees for all of Miami Dade the Blaze way!
- Conduct regular assessments and evaluations of training programs to identify areas for improvement and ensure continuous development of employees in alignment with Blaze Pizza's standards and values.
- Collaborate with store managers to identify skill gaps and training needs within each district, customizing training programs to address specific challenges and opportunities unique to each location, ultimately maximizing employee performance and customer satisfaction for Blaze Pizza.
Education
South Dade Senior High School
Florida City, FL01-2011
Skills
- Customer Service
- Ice Cream Creator
- Communication Skills
- Kosher Compliance
- Staff Management
- Food Safety Compliance
- Team Leadership
- Quality Control
- Pet Care Coordination
- Event Catering
- Management
- Business Partnerships
- Inventory Management
- Innovative Culinary
- Store Operations
- Sales Growth Strategies
- Digital Marketing
- Market Research
- Staff training
- Food quality
- Hospitality service expertise
- Kitchen equipment and tools
- Banquets and catering
- Staff coordination
- Allergen awareness
- Food inventories
- Pasta making
- Vegan cooking
- Effective communications
- Service cycle
- Strategic Planning
- Menu Development
- Creativity
- Leadership
- Recipe creation
- Food presentation
- Kitchen safety
References
- Michael Dayton, Charlesdayton96@icloud.com, 7865104216
Personal Information
- Age: 30
- Nationality: Chilean Italian
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Ice Cream Chef/ Store Manager
Serendipity Yogurt Cafe
09.2020 - 12.2023
Prep-Food Runner-Cahsier
Time-out Market
10.2019 - 03.2020
Events Worker
City Festival Events
01.2018 - Current
Receptionist
Avocado Animal Hospital
01.2017 - 12.2020
District Trainer
Blaze Pizza
01.2017 - 12.2019
South Dade Senior High School
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