Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Macario Hinojos

Kerrville

Summary

Dynamic Service Engineer with a proven track record at Baldwin Filters, excelling in technical troubleshooting and customer relations. Achieved significant improvements in client satisfaction through effective diagnostics and prompt solutions. Skilled in equipment assembly and adept at fostering strong client relationships, driving service sales, and enhancing operational efficiency.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Service Engineer

Baldwin Filters
06.2020 - 09.2025
  • Provided surveys for Napa, Carquest and Baldwin Filter companies, detailed surveys providing filters for their entire fleet of vehicles.
  • Led troubleshooting efforts for complex technical issues, minimizing downtime for clients.
  • Evaluated customer feedback to refine service strategies and improve client satisfaction rates.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Resolved customer complaints in prompt, polite and professional approach.

Commercial Manager

AutoZone
07.2018 - 06.2020
  • Led contract negotiations to optimize supplier agreements and enhance profitability.
  • Developed strategic pricing models to improve competitive positioning in the market.
  • Oversaw budget management, ensuring alignment with financial objectives and operational efficiency.
  • Analyzed market trends to inform product development and sales strategies, driving growth initiatives.
  • Mentored junior staff on commercial strategies and best practices for client engagement.
  • Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
  • Built relationships with clients to establish new contracts.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Commercial Sales Manager

Oreilly Auto Pats
08.2008 - 07.2018
  • Developed and executed strategic sales plans to enhance market penetration and drive revenue growth.
  • Led cross-functional teams to optimize sales processes and improve customer engagement strategies.
  • Analyzed market trends to identify new business opportunities and adapt offerings accordingly.
  • Mentored junior sales staff, fostering skill development and enhancing team performance metrics.
  • Established key performance indicators to monitor sales team effectiveness and operational efficiency.
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Responded to customer feedback in professional and constructive way.
  • Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
  • Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
  • Expanded market share through the identification of new business opportunities and partnerships.
  • Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
  • Motivated team to meet and exceed sales goals.
  • Mentored new team members on company processes and best practices, bolstering their ability to contribute effectively within a short time frame.
  • Conducted regular client meetings to ensure satisfaction with products or services, addressing any concerns proactively to maintain strong relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Armed Security Officer

Bannowsky Investigation and Security
03.2006 - 05.2016
  • Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
  • Conducted regular patrols to identify security risks and address potential threats promptly.
  • Collaborated with law enforcement during incidents, providing detailed reports and support as needed.
  • Trained junior officers on security procedures, enhancing team efficiency and response times.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Maintained physical fitness to perform physically demanding job tasks.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Operated communication equipment to maintain contact with other security personnel during emergency calls.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Collaborated with law enforcement agencies during investigations, contributing vital information for case resolution.
  • Supported event security teams during large-scale gatherings, ensuring the safety of attendees and staff alike.
  • Conducted thorough risk assessments for special events, ensuring tailored security measures were in place.
  • Enhanced security and safety by conducting regular patrols around facility perimeter.
  • Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Store Manager

CARQUEST
11.2001 - 08.2002
  • Directed daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff to enhance customer service and operational efficiency.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Analyzed sales trends to develop strategies for increasing store performance and profitability.
  • Resolved customer complaints effectively, enhancing overall customer satisfaction and loyalty rates.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Maintenance Supervisor

Sunset Apts
09.2000 - 11.2001
  • Supervised daily maintenance operations, ensuring equipment functionality and compliance with safety regulations.
  • Developed and implemented preventive maintenance schedules, enhancing operational efficiency and reducing downtime.
  • Trained and mentored junior maintenance staff on best practices and safety protocols.
  • Coordinated with vendors for procurement of maintenance supplies and services, optimizing budgetary expenditures.
  • Managed emergency repairs, minimizing disruption to operations while ensuring swift resolution of issues.
  • Supervised 2 employees and scheduled shifts.
  • Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Supervised team of installers and mechanics to complete work on time and to company standards.

Commercial Sales Manager

Oreilly Auto Pats
03.1990 - 09.2000
  • Collaborated with marketing to create targeted campaigns that increased lead generation and conversion rates.
  • Negotiated contracts with major clients, strengthening partnerships and securing long-term commitments.
  • Implemented CRM systems for streamlined communication, tracking leads, and managing customer relationships.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
  • Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
  • Analyzed sales data and developing strategies and action plans.
  • Organized and participated in trade shows and networking events to promote company products and services, generating valuable leads for potential business deals.
  • Planned, coordinated, and implemented commercial sales functions and processes.
  • Provided extensive leadership by effectively communicating strategic goals and plans.
  • Optimized pricing strategies based on market analysis findings while maintaining profitability targets.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Mentored junior sales staff, fostering skill development and enhancing team performance metrics.
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Responded to customer feedback in professional and constructive way.
  • Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
  • Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
  • Motivated team to meet and exceed sales goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associate of Science - Education

Odessa College
Odessa, TX
09-2013

Skills

  • Technical support
  • Field service
  • Equipment assembly
  • Suggestive selling
  • Schematic reading
  • Service sales
  • Mechanical aptitude
  • Parts replacement
  • Report preparation
  • Technical consulting
  • Error reduction
  • Written and verbal communication
  • Technical troubleshooting
  • Personal protective equipment
  • Diagnostics and troubleshooting
  • Customer relations

Certification

  • A/C Freon Certification Training - 05/01/2018-to date

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Service Engineer

Baldwin Filters
06.2020 - 09.2025

Commercial Manager

AutoZone
07.2018 - 06.2020

Commercial Sales Manager

Oreilly Auto Pats
08.2008 - 07.2018

Armed Security Officer

Bannowsky Investigation and Security
03.2006 - 05.2016

Store Manager

CARQUEST
11.2001 - 08.2002

Maintenance Supervisor

Sunset Apts
09.2000 - 11.2001

Commercial Sales Manager

Oreilly Auto Pats
03.1990 - 09.2000

Associate of Science - Education

Odessa College

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