Macarios Acoff
Selma,AL
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
LEARNING LEADERSHIP
Amazon
08.2020 - Current
- Led and train a team of over 100 Amazon associates, following company policies and standards
- Conducted training sessions, workshops, and one-on-one coaching to improve employee performance and productivity
- Helped in the operations of the building, adding projects that improved quality and regulates the process
- Developed a system for tracking items, resulting in a cost savings of $500,000 for the facility
- Worked with different department teams to identify areas for improvement and growth
- Helped in the development of process improvements to help operational efficiency and cut cost.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
Cashier
PUBLIX
01.2020 - 01.2021
- Makes customer feel right at home -Provides premier customer service
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs
Tax Preparer
SaveFirst
03.2020 - 04.2020
- Filed individual tax returns for over 30 clients, ensuring accuracy and compliance with tax laws and regulations
- Conducted client interviews to gather necessary financial information and answer tax-related queries
- Utilized tax software and tools to maximize deductions and credits for clients
- Maintained client records and ensured confidentiality of sensitive information.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained compliance by adhering to current tax laws and regulations.
Crew Member
BURGER KING
10.2017 - 05.2018
- Met and greeted customers
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Science - Data Management/Data Analytics
Western Governors University
Salt Lake City, UT08.2024
Bachelor of Science - Accounting
University of Alabama At Birmingham
Birmingham, AL08.2024
Associate of Applied Science - General Studies
WALLACE COMMUNITY COLLEGE
SELMA, AL07.2018
Skills
- Strong communication and interpersonal skills
- Training and coaching abilities
- Attention to detail and accuracy in tax preparation
- Proficient in accounting software and tax preparation tools
- Software development and machine learning through AWS
- Knowledgeable in Microsoft Word and Excel (2 years)
- Time management and organizational skills
- Strategic Planning
- Account Management
- Budget Development
- Personnel Management
- Quality Analysis
- Account Management
- Budget Development
- Personnel Management
- Quality Analysis
- Schedule Coordination
- Constructive Feedback
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
LEARNING LEADERSHIP
Amazon
08.2020 - Current
Tax Preparer
SaveFirst
03.2020 - 04.2020
Cashier
PUBLIX
01.2020 - 01.2021
Crew Member
BURGER KING
10.2017 - 05.2018
Bachelor of Science - Data Management/Data Analytics
Western Governors University
Bachelor of Science - Accounting
University of Alabama At Birmingham
Associate of Applied Science - General Studies
WALLACE COMMUNITY COLLEGE