MACARLA FORD
Detroit,Michigan
Summary
Dynamic healthcare manager with a proven track record at Authentic Management Solutions, excelling in team leadership and customer service. Enhanced patient satisfaction through effective problem-solving and staff training, fostering a culture of collaboration. Skilled in documentation and reporting, ensuring high-quality care delivery while promoting employee engagement and development.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
40
40
years of professional experience
Work History
Manager/Private Duty Home Health Care
Authentic Management Solutions
02.2016 - Current
- Assisted in daily operations to ensure efficient workflow and adherence to company standards.
- Learned safety procedures and protocols to maintain a secure work environment.
- Supported team members by providing assistance with routine tasks and problem-solving.
- Adapted quickly to new tools and systems, enhancing overall productivity within the team.
- Participated in training sessions to develop skills related to role responsibilities and industry practices.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
XL Driver/ Private driver
Lyft and Uber / private driver
02.2017 - 01.2025
- Operated delivery vehicles ensuring timely and safe transport of goods.
- Learned and adhered to safety protocols while driving in various conditions.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Assisted in loading and unloading cargo, optimizing space utilization.
- Followed navigation systems to ensure accurate delivery destinations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
Private Care Associate
Self-employeed
04.1986 - 2025
- Provided compassionate care and support to residents, ensuring comfort and safety.
- Assisted with daily living activities, promoting independence and dignity for individuals.
- Collaborated with healthcare teams to implement personalized care plans effectively.
- Trained new staff on best practices in resident care and safety protocols. I like that
- Monitored resident health and reported changes to nursing staff promptly.
- Participated in regular team meetings to discuss resident needs and enhance care strategies.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Delivered high-quality personal care services, resulting in increased satisfaction among patients and families.
- Ensured proper documentation of all aspects of the care provided during each shift using electronic medical record systems.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving.
- Promoted healing and recovery by providing appropriate wound care management as directed by medical staff.
- Fostered strong relationships with patients and families through active listening, empathetic communication, and genuine concern for wellbeing.
- Collaborated effectively with interdisciplinary teams such as physicians, nurses therapists to ensure comprehensive care for patients.
- Supported patients in maintaining a healthy lifestyle by preparing nutritious meals according to dietary needs and restrictions.
- Enhanced patient care by providing compassionate assistance with daily living activities.
- Provided exceptional customer service while assisting families with questions or concerns about their loved ones'' care.
- Streamlined patient preparation and transportation for offsite appointments, ensuring punctuality and minimizing stress.
- Assisted patients with personal hygiene tasks, ensuring cleanliness and dignity.
- Demonstrated adaptability in meeting diverse patient needs across multiple age groups, diagnoses, backgrounds.
- Improved patient comfort by offering emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Experience with dementia And Alzheimer's
- The experience would paralyze patience
Education
No Degree - Phlebotomy
Marygrove College
Detroit, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Complex Problem-solving
Timeline
XL Driver/ Private driver
Lyft and Uber / private driver
02.2017 - 01.2025
Manager/Private Duty Home Health Care
Authentic Management Solutions
02.2016 - Current
Private Care Associate
Self-employeed
04.1986 - 2025
No Degree - Phlebotomy
Marygrove College
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