MACAYA ELIZABETH HIMES
Sugar Grove,IL
Summary
Compassionate and detail-oriented client services professional with two years of experience providing individualized support, maintaining accurate documentation, collecting and recording data, and collaborating with clinical professionals. Strong background in professional communication, relationship building, confidentiality, following detailed protocols, and managing multiple priorities in fast-paced environments. Bachelor's degree with a strong interest in patient services, healthcare administration, scheduling, and client-facing office roles.
Overview
8
8
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
06.2024 - 05.2026
- Delivered individualized client support in a professional and compassionate environment, fostering client engagement and progress.
- Collaborated with BCBAs and other team members to implement individualized plans and communicate observations.
- Accurately collected, entered, and maintained detailed client data and progress documentation.
- Followed established protocols and maintained attention to detail when documenting services and client progress.
- Built professional relationships with clients, families, and clinical team members through clear, respectful communication.
- Balanced multiple responsibilities daily, ensuring accuracy and consistency in client care and documentation.
- Engaged in ongoing training and professional development to enhance skills and improve service delivery.
Operation Christmas Child
Samaritan's Purse
01.2022 - 01.2023
- Trained and supported volunteers at workstations, ensuring clarity in instructions and fostering a collaborative environment.
- Monitored quality and communicated errors to team coaches, facilitating accurate completion of tasks.
- Organized and restocked supplies to ensure availability for operations. and workflow in a fast-paced operational environment.
- Adapted to changing responsibilities, supported teams with various tasks.
Concessions & Customer Service
Drive-In Theater
Plymouth, USA
01.2022 - 12.2022
- Delivered friendly customer service, addressed guest inquiries, and supported customers in a fast-paced environment, ensuring a positive experience.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Food Runner / Busser
Movie Tavern
Bedford, USA
01.2018 - 12.2019
- Delivered food and beverages promptly to guests throughout the theater.
- Delivered attentive guest service, promptly responded to requests, and ensured cleanliness and organization of customer areas.
- Assisted servers in maintaining cleanliness and organization of dining areas.
- Communicated effectively with kitchen staff to ensure timely food preparation.
Education
Bachelor of Arts - Christian Ministry
Messenger College
Bedford, TX01-2023
Skills
- Client documentation
- Data documentation
- Record Keeping
- Confidentiality
- Quality Control
- First Aid/CPR
- Patient & Client Service
- Professional Communication
- Scheduling support
- Administrative Support
- Team Collaboration
- Problem Solving
- Time Management
- Multitasking
- Adaptability
- Active Listening
Timeline
Registered Behavior Technician
Action Behavior Centers
06.2024 - 05.2026
Operation Christmas Child
Samaritan's Purse
01.2022 - 01.2023
Concessions & Customer Service
Drive-In Theater
01.2022 - 12.2022
Food Runner / Busser
Movie Tavern
01.2018 - 12.2019
Bachelor of Arts - Christian Ministry
Messenger College