Macayla Brown
Upper Marlboro
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Patient Care Associate
INOVA Hospital
12.2022 - 05.2023
- Maintained clean, safe, and well-organized patient environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with patient transfers and ambulation.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Developed rapport to create safe and trusting environment for care.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
Retail Sales Associate Cashier
Nordstrom Rack
02.2021 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Answered questions about store policies and addressed customer concerns.
Team Member
Noodles And Company
05.2019 - 10.2019
- Serve needs of multipal customers daily in busy environment
- Record, monitor, and maintain optimal and required food temperatures through kitchen, restaurant, and storage areas
- Utilize culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
- Address guest complaints and resolved issues to promote satisfaction
- Learned cooking and food prep work tasks in order to provide skilled backup for diverse roles
- Maintain composure and work quality while under stress
- Promote customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Organize, arranged, and re-stocked various stations and service areas
- Prevente food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Maintain clean, trash-free workspaces to maximize productivity and safety
- Clean and sanitize dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Restock inventory and ingredient items to maintain optimal kitchen efficiency
- Maintain clean and organized appearance for all restaurant areas to attract and retain customers
- Clean work areas regularly to keep team efficient and eliminate any safety concerns
Receptionist Administrative Assistant
Prince George's County Summer Youth Program
06.2019 - 08.2019
- Minimized interruptions for office team members by screening incoming calls and visitors
- Facilitated efficient communication and office operations by sorting and distributing business correspondence and packages to team members
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Transferred and directed phone calls, guests and mail to correct staff members
- Performed clerical work such as sorting mail, restocking supplies and typing documents
Education
Nursing
Bowie State University
Bowie, MD12.2024
Certified Nursing Assistant Certificate -
Prince George's Community College
Upper Marlboro, MD08.2023
Charles H. Flowers High School
Springdale, MD05.2020
Skills
- Direct Patient Care
- Patient Relationship-Building
- Companionship and Emotional Support
- Patient Care and Safety
- Grooming and Bathing Assistance
- Patient-Focused Care
- Client Documentation
- Nursing Assistance
- Positioning Patients
- Basic Care Services
- Recording Vital Signs
- Pediatric Nursing Assistant
Timeline
Patient Care Associate
INOVA Hospital
12.2022 - 05.2023
Retail Sales Associate Cashier
Nordstrom Rack
02.2021 - 12.2022
Receptionist Administrative Assistant
Prince George's County Summer Youth Program
06.2019 - 08.2019
Team Member
Noodles And Company
05.2019 - 10.2019
Nursing
Bowie State University
Certified Nursing Assistant Certificate -
Prince George's Community College
Charles H. Flowers High School
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