Macayla Castleberry
Elko,GA
Summary
Care professional with extensive experience in patient support and clinical operations. Known for reliability, adaptability, and focus on achieving results through teamwork. Skilled in patient interaction, administrative tasks, and maintaining collaborative work environment. I Developed strong interpersonal and administrative skills in healthcare environment, effectively managing patient interactions and clinic operations. Transitioning to a new field, seeking to leverage expertise in patient care and office management to contribute to dynamic team. Focused on delivering exceptional service and operational efficiency in diverse professional settings.
Offering excellent interpersonal skills and quick ability to learn and adapt in healthcare settings. Brings understanding of medical office procedures and strong capability in managing patient interactions and administrative duties. Ready to use and develop organizational and communication skills in this role.
Overview
1
1
year of professional experience
Work History
Chiropractic Assistant
Life Pointe Chiropractic
11.2023 - 07.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, heat therapy, and prepared patients for hydro massage bed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Streamlined patient check-in and check-out processes, minimizing wait times and improving overall satisfaction.
Hostess/Server
Oil Lamp Restaurant
03.2023 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelors of Science in Nursing in Progress - B.S.N Nursing
Middle Georgia State University
Macon, GA01-2027
High School Diploma -
Perry High School
Perry, GA12-2024
Skills
- Patient education
- HIPAA compliance
- Electronic medical records
- Office management
- Customer relationship management
- Appointment scheduling
- Team collaboration
- Time management
- Problem solving
- Telephone etiquette
- Medical terminology
- Data entry efficiency
- Detail-oriented approach
Timeline
Chiropractic Assistant
Life Pointe Chiropractic
11.2023 - 07.2024
Hostess/Server
Oil Lamp Restaurant
03.2023 - 11.2023
Bachelors of Science in Nursing in Progress - B.S.N Nursing
Middle Georgia State University
High School Diploma -
Perry High School
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