Macayla Lovett
Hot Springs,AR
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Crawford Pharmacy
Hot Springs, AR
04.2022 - 03.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
Front Desk Clerk
Crawford Pharmacy
Hot Springs, AR
02.2020 - 04.2022
- Answered incoming calls and directed them to the appropriate personnel.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Managed customer complaints and rectified issues to complete satisfaction.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Organized and maintained patient profiles in the computer system.
- Greeted customers upon arrival at the pharmacy counter.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Entered current customer, payment and inventory information into system to keep data accurate.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Food and Beverage Server
Magic Springs Theme And Water Park
Hot Springs, AR
06.2018 - 10.2019
- Took orders accurately and efficiently for food and beverages.
- Communicated with kitchen staff regarding order details and special requests from guests.
- Served meals in a timely manner according to established guidelines.
- Processed payments from customers using the POS system.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Ensured compliance with all health department regulations concerning food safety procedures.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
Education
High School Diploma -
PennFoster
Hot Springs11-2021
Skills
- Payment Collection
- Dispatch Communication
- Vehicle Maintenance
- Goods Transport
- Mileage Tracking
- GPS Navigation
- Courteous and polite demeanor
- Route Management
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Responsible driver
- Problem-Solving
- Time Management
- Dependable and reliable
- Documentation And Reporting
Affiliations
- Acrylic and watercolor painting
- Hiking
- Gardening
References
References available upon request.
Timeline
Delivery Driver
Crawford Pharmacy
04.2022 - 03.2023
Front Desk Clerk
Crawford Pharmacy
02.2020 - 04.2022
Food and Beverage Server
Magic Springs Theme And Water Park
06.2018 - 10.2019
High School Diploma -
PennFoster