Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Timeline
Generic

Macayla Messick

Winchester,VA

Summary

Client service professional with demonstrated ability to enhance client satisfaction and drive results. Skilled in managing client relationships, coordinating service delivery, and resolving issues efficiently. Strong collaborator, adaptable to changing needs, and reliable in team environments. Known for excellent communication, problem-solving, and organizational skills.

Overview

5
5
years of professional experience

Work History

Client Service Coordinator

YHB
11.2023 - Current
  • Promoted from AA to CSC
  • Monitoring workflow for partners and creating monthly XCM reports
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines
  • Processing tax returns
  • Client requests for partners
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • I work closely with 2-3 partners and manage their clientele
  • Schedule meetings and maintain partner's calendars
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Use of MS word & excel
  • Organizing client documents
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Maintained inventory of office supplies and placed orders.
  • Organized office events such as holiday parties or team-building activities

Administrative Assistant

YHB
01.2023 - 11.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled client meetings for all partners
  • Organized office events such as holiday parties or team-building activities
  • Processing tax returns
  • Maintained inventory of office supplies and placed orders.
  • Payment processing for clients
  • Use of MS word & excel
  • Managed incoming and outgoing mail and faxes.

CNA - Certified Nursing Assistant

Amherst Family Practice
04.2021 - 01.2023
  • Checked vital signs
  • Assisted with wound care
  • Administered vaccines
  • Roomed patients and updated charts
  • Performed EKG's
  • Assisted physicians and physician assistants
  • Wound care, procedures
  • Keeping exam rooms stocked and cleaned
  • Calling patients for telehealth appointments
  • Scheduling patients
  • Answer phones
  • Assist with WWE
  • AthenaHealth

Certified Nursing Assistant

Valley Health
06.2019 - 04.2021
  • I am a CNA on Pulmonary/Renal at Winchester Medical Center
  • I take patients' vital signs, blood sugars & assist them with ADL's
  • I work along side nurses and assist them with different tasks each day

Education

High school diploma -

James Wood High School
Winchester, VA
06.2020

Skills

  • Vital Signs
  • Caregiving
  • Nursing
  • Patient Care
  • EMR Systems
  • Hospital Experience
  • Medical Records
  • Epic
  • Patient monitoring
  • Medical Office Experience
  • Experience Administering Injections
  • Insurance Verification
  • HIPAA
  • Medical Scheduling
  • Customer service
  • Computer skills
  • Microsoft Office
  • Communication skills
  • Typing
  • Office experience
  • OSHA
  • Public relations
  • Leadership
  • Data collection
  • Cash handling
  • Sales
  • Training and mentoring
  • Exceptional communication
  • Time management expertise
  • Multitasking
  • Team building
  • Professionalism
  • Adaptability

Personal Information

Work Permit: Authorized to work in the US for any employer

Awards

During Firm Day of 2024 I was presented with the Breakout Performance award. 

Timeline

Client Service Coordinator

YHB
11.2023 - Current

Administrative Assistant

YHB
01.2023 - 11.2023

CNA - Certified Nursing Assistant

Amherst Family Practice
04.2021 - 01.2023

Certified Nursing Assistant

Valley Health
06.2019 - 04.2021

High school diploma -

James Wood High School

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Macayla Messick