Macayla Smith
Cheyenne,WY
Summary
Demonstrated effective time management in high-pressure environments, ensuring operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Cheyenne Skin Clinic
09.2024 - Current
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Facilitated communication between patients and healthcare providers, enhancing patient experience.
- Maintained accurate patient records and updated electronic health systems efficiently.
- Processed insurance claims and verified eligibility, ensuring correct billing procedures.from patients and outside healthcare clinics
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Shipping Clerk
Resource Employment Solutions
10.2023 - 09.2024
- Verified shipping documents for accuracy
- Received and distributed incoming packages to designated departments or personnel
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
Medical Coordinator
Volunteers of America (VOA)
06.2023 - 10.2023
- Receiving and answering emails, telephone calls, and mail for the facility
- Scheduling appointments for patients, nurses, and doctors
- Guiding staff and patients through admissions and correct medical administrative protocols
- Checking and verifying information on patient medical records
- Monitoring other staff members’ performances
- Coordinating admissions and discharge of patients
- Consulting with doctors and nurses about patients’ medical records
- Ensuring that forms and documents are correctly filled in
- Handling complaints and queries professionally.
Office Support Staff
Volunteers of America (VOA)
05.2022 - 06.2023
- Answered multi-line phone system
- Scheduled clients for appointments
- Informed clients of required documentation needed for their appointments
- Ensured patients complete all paperwork and all intake/discharge processes are completed
- Processed client contact and insurance information changes
- Provided administrative support for all written correspondence
- Processed payments from clients
- Other duties as assigned.
Dietary Aide
Goshen County Care Center
12.2018 - 10.2021
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Cleaned and maintained dining room during and after each meal service
- Served specific meals to patients with special dietary needs
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
Cashier
Main Street Market
07.2017 - 12.2018
- Operated cash register, collected payments and provided accurate change
- Worked closely with front-end staff to assist customers
- Verified customer age requirement for alcohol or tobacco purchases
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Torrington High School
Torrington, WY05.2017
Skills
- Problem Solving
- Verbal and Written Communication
- Time Management
- Microsoft Word
- Effective Planning
- Positive Attitude and Energetic
- Cash Transactions
- Multitasking and Prioritization
- Documentation and Reporting
Timeline
Medical Receptionist
Cheyenne Skin Clinic
09.2024 - Current
Shipping Clerk
Resource Employment Solutions
10.2023 - 09.2024
Medical Coordinator
Volunteers of America (VOA)
06.2023 - 10.2023
Office Support Staff
Volunteers of America (VOA)
05.2022 - 06.2023
Dietary Aide
Goshen County Care Center
12.2018 - 10.2021
Cashier
Main Street Market
07.2017 - 12.2018
High School Diploma -
Torrington High School