Macca Conteh
Lino Lakes,MN
Summary
Dynamic professional with a proven track record at Raddison Blu Hotel, excelling in customer service and problem resolution. Skilled in Microsoft Excel and active listening, I effectively managed high-stress situations, enhancing customer satisfaction and team collaboration. Committed to continuous improvement, I fostered a positive environment that drove operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Raddison Blu Hotel
01.2023 - 12.2024
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer interactions through phone and email, ensuring timely responses to maintain satisfaction.
- Collaborated with team members to address complex customer concerns, supporting effective problem resolution.
- Adapted quickly to new software tools and systems, maintaining efficiency in service delivery.
- Participated in training sessions to enhance product knowledge and improve service skills continuously.
- Gathered customer feedback to identify areas for improvement in service delivery and support initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Accountant
Dove Inbound Tour Operators LLC
05.2020 - 07.2022
- Managed monthly financial closings, ensuring accuracy and compliance with accounting standards.
- Prepared detailed financial reports for management review, enhancing decision-making processes.
- Utilized accounting software to streamline invoicing and expense tracking, improving efficiency in operations.
- Conducted reconciliations of bank statements and general ledgers, maintaining data integrity across accounts.
- Preparation of annual budgets, collaborating with cross-functional teams for alignment on financial goals.
- Analyze variances in financial performance, providing insights to support strategic planning initiatives.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconcile accounts and reviewed expense data, net worth, and assets.
Finance Officer
Happy City Travel and Tourism
10.2018 - 04.2020
- Managed budgeting processes, ensuring compliance with financial regulations and company policies.
- Prepared accurate financial reports, facilitating informed decision-making for management.
- Analyzed financial data to identify trends, enhancing forecasting accuracy and strategic planning.
- Implemented cost control measures, optimizing resource allocation across departments.
- Developed internal controls to safeguard against discrepancies and improve financial integrity.
- Trained junior staff on financial systems and procedures, fostering a culture of continuous improvement.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
Restaurant Waiter
National Commission for Tourism and Hotels
10.2017 - 09.2018
- Provided excellent customer service by engaging with guests and addressing inquiries promptly.
- Assisted in menu presentation, ensuring accurate information communicated to customers.
- Collaborated with kitchen staff to coordinate timely order delivery and maintain food quality.
- Maintained cleanliness of dining area, adhering to health and safety standards consistently.
- Supported team members during peak hours, enhancing overall efficiency of service operations.
- Adapted quickly to changing restaurant dynamics, demonstrating flexibility in fast-paced environment.
Administrative Officer
Sierra Leone Ports Authority
01.2010 - 06.2017
- Managed office operations to ensure efficient workflow and resource allocation.
- Developed and implemented administrative procedures to enhance overall productivity.
- Coordinated communication between departments to streamline information sharing and decision-making.
- Oversaw scheduling and calendar management for senior executives, optimizing time utilization.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, prepared, and delivered reports to various departments.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Accountant
Family Homes Movement
09.2003 - 09.2009
- Preparation of annual budgets, collaborating with cross-functional teams for alignment on financial goals.
- Analyze variances in financial performance, providing insights to support strategic planning initiatives.
- Train junior staff on accounting procedures and software usage, fostering a collaborative team environment.
- Reconcile accounts and reviewed expense data, net worth, and assets.
- Gather financial information, prepared documents, and closed books.
- Manage cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Collaborate with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Detect and correct mistakes early on and implemented systems to avoid recurring issues.
- Enhance financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Reduce expenses by negotiating with vendors for better pricing and terms on services and supplies.
Teacher
Schlenker Secondary School
09.2002 - 08.2003
- Develop and implement engaging lesson plans aligned with curriculum standards.
- Foster a positive learning environment that encourage student participation and collaboration.
- Utilize educational technology to enhance instructional delivery and student engagement.
- Assess student progress through various evaluation methods, ensuring personalized feedback.
- Assess student performance regularly using both formative and summative assessments to inform future lesson planning.
- Manage classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Organize extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Education
Accounting And Finance
Institute of Advanced Management And Technology
Freetown, Sierra Leone04-2013
Higher National Diploma - Accounting And Finance
College of Business Studies
Freetown, Sierra Leone05-2003
Ordinary National Diploma - Business Studies
College Of Business Studies
Freetown, Sierra Leone05-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Team development
- Time Management
Timeline
Customer Service Representative
Raddison Blu Hotel
01.2023 - 12.2024
Accountant
Dove Inbound Tour Operators LLC
05.2020 - 07.2022
Finance Officer
Happy City Travel and Tourism
10.2018 - 04.2020
Restaurant Waiter
National Commission for Tourism and Hotels
10.2017 - 09.2018
Administrative Officer
Sierra Leone Ports Authority
01.2010 - 06.2017
Accountant
Family Homes Movement
09.2003 - 09.2009
Teacher
Schlenker Secondary School
09.2002 - 08.2003
Accounting And Finance
Institute of Advanced Management And Technology
Higher National Diploma - Accounting And Finance
College of Business Studies
Ordinary National Diploma - Business Studies
College Of Business Studies
Similar Profiles
Sameer SangareSameer Sangare
Food & Beverage Associate at Raddison Blu Hotel and SpaFood & Beverage Associate at Raddison Blu Hotel and Spa
LINCON MAPURANGALINCON MAPURANGA
Housekeeping Supervisor at Raddison Blu Hotel Water FrontHousekeeping Supervisor at Raddison Blu Hotel Water Front
Cordelia Julius OgarCordelia Julius Ogar
Receptionist at Raddison Blu HotelReceptionist at Raddison Blu Hotel
Victoria MorrisVictoria Morris
Team Member at TargetTeam Member at Target
Gabriella HernandezGabriella Hernandez
Brand Ambassador at Advantage SolutionsBrand Ambassador at Advantage Solutions