Macdaniels Isheli
Houston,TX
Summary
Dynamic professional with a proven track record of enhancing organizational effectiveness at ALTO through meticulous time management and exceptional verbal communication. Skilled in Microsoft Office Suite and adept at fostering team collaboration, consistently driving projects to completion and boosting operational efficiency. Achieved significant improvements in data entry accuracy and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Freelancer(Remote Assistant
VISIONPROS
12.2018 - Current
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Designed user interface to meet client specifications,
- Developed custom web applications, resulting in tailored solutions for client needs.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
HR Associate
ALTO
02.2022 - 03.2024
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
Process Assistant
Amazon
05.2018 - 09.2021
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
Call Center Representative
Vox Centrix
07.2017 - 12.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
TECH SUPPORT
Ai Bo Tech
03.2012 - 11.2017
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Served as a liaison between customers and tech support teams when needed.
- Recruited new volunteers to assist with various aspects of ministry operations, from children''s programming to tech support during services.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
Field Technician
UNIQUE SHANGHAI TECHNOLOGY
11.2008 - 01.2012
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
Education
Associate Of Science - Information Technology Project Management
Sichuan University
Chengdu , CN06.2014
High School Diploma - Applied Science
BISHOP ROGAN COLLEGE
05.2009
GED -
BISHOP ROGAN COLLEGES
08.2007
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Data Entry
- Workload Management
- File and Record Keeping
- Support Services
- Office Administration
- Schedule Coordination
- Microsoft Office Suite
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
French
Professional Working
Timeline
HR Associate
ALTO
02.2022 - 03.2024
Freelancer(Remote Assistant
VISIONPROS
12.2018 - Current
Process Assistant
Amazon
05.2018 - 09.2021
Call Center Representative
Vox Centrix
07.2017 - 12.2017
TECH SUPPORT
Ai Bo Tech
03.2012 - 11.2017
Field Technician
UNIQUE SHANGHAI TECHNOLOGY
11.2008 - 01.2012
Associate Of Science - Information Technology Project Management
Sichuan University
High School Diploma - Applied Science
BISHOP ROGAN COLLEGE
GED -
BISHOP ROGAN COLLEGES
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