Mac-Denise Arrey
Dallas,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2026
2026
years of professional experience
Work History
Contract Remote Customer Service Representative
Forever 21
- Current
- Assisted customers via phone, email, and chat to resolve inquiries efficiently while maintaining a professional and friendly demeanor
- Provided excellent customer service through active listening, ensuring personalized support for each customer
- Managed confidential customer information with sensitivity and accuracy
- Resolved customer issues proactively, aiming for first-contact resolution whenever possible
- Documented patient interactions in CRM systems for auditing and tracking purposes
Roadside Assistance Customer Service Representative (Call Center)
AAA
05.2023 - 03.2024
- Handled high-volume inbound calls from customers needing roadside assistance, ensuring quick and effective support
- Assessed emergency situations and dispatched appropriate services such as towing, fuel delivery, or locksmith assistance
- Maintained a calm and professional tone to de-escalate distressed callers and provide reassurance
- Accurately logged call details, service requests, and resolutions in the company database
- Communicated with service providers to coordinate timely assistance for stranded customers
- Escalated critical cases when necessary to ensure customer safety and satisfaction
Education
Degree or Major - Cyber Security
College Name
Fort Worth, TX12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Roadside Assistance Customer Service Representative (Call Center)
AAA
05.2023 - 03.2024
Contract Remote Customer Service Representative
Forever 21
- Current
Degree or Major - Cyber Security
College Name
Similar Profiles
Ke'Ara ButlerKe'Ara Butler
Warehouse Worker at Forever 21Warehouse Worker at Forever 21
Calysiyyah PryceCalysiyyah Pryce
Sales Associate at Forever 21Sales Associate at Forever 21
Canon NelsonCanon Nelson
Retail Sales Associate at Forever 21Retail Sales Associate at Forever 21
Loretta CoitLoretta Coit
Customer Service Manager at Forever 21Customer Service Manager at Forever 21
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower