Macee Page
Knoxville,Tennessee
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Lakeview Marina. Expert in cash handling and POS systems, I consistently enhanced guest satisfaction through attentive service and effective multitasking. Recognized for training new hires and maintaining high hygiene standards, ensuring a welcoming dining experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Lakeview Marina
05.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Improved dining experience by providing prompt, attentive service to guests.
Server
Blackthorn Club at the Ridges
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Improved dining experience by providing prompt, attentive service to guests.
Education
Bachelor of Science - Biochemistry & Cellular And Molecular Biology
University of Tennessee Knoxville
Knoxville, TN05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
Professional Skills:
Friendly and attentive customer service
POS systems & cash handling
Time management and multitasking
Strong communication and teamwork
Conflict resolution & adaptability
Lab & Technical Skills:
Sterile technique, pipetting, microscopy
Basic molecular biology procedures
Microsoft Office (Word, Excel, PowerPoint), Google Workspace
Certification
Certifications:
- CPR & Basic Life Support (BLS) Certified
- Certified Nursing Assistant (CNA)
- Tennessee ABC Responsible Beverage Server Certified
Languages
Spanish
Limited Working
Timeline
Server
Blackthorn Club at the Ridges
05.2023 - 08.2023
Server
Lakeview Marina
05.2022 - 08.2024
Bachelor of Science - Biochemistry & Cellular And Molecular Biology
University of Tennessee Knoxville
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