Macee Penny
Panama City,FL
Summary
Passionate and performance-driven Community Manager with 8 years' experience leading high-performing teams in the multi-family property management industry. Highly motivated and dependable worker, with a drive to exceed expectations. With a proven track record of success in maintaining high occupancy rates and achieving revenue targets. I'm prepared to apply knowledge and skills to any challenge.
Overview
9
9
years of professional experience
Work History
Area Manager
Royal American Management
05.2020 - Current
- Managed a thriving 200-unit community with a successful team of 9+ employees, providing training and mentorship to ensure adherence to company policies and procedures.
- Oversee 8 conventional properties throughout Florida.
- Achieved operational success through daily tasks including maintenance, capital improvements, lease administration, budgeting, invoicing, payroll, marketing, vendor contracts, and expense control.
- Ensured property compliance with local, state, and federal regulations.
- Scored 98% on a REAC inspection and completed a Tax Credit Management Review and Physical Inspection Audit with zero discrepancies noted.
- Responsible for hiring, recruiting, and developing a team of qualified personnel, ensuring excellent employee retention and internal upward mobility.
- Led weekly team meetings and brainstorming sessions to review progress, address challenges, discuss new ideas, and drive timely task completion.
- Implemented and monitored effective lease renewal programs to maintain a high average occupancy rate of 98%.
- Prepared the annual budget for operations and capital expenditure and delivered accurate financial and operational performance reports.
- Conducted regular site inspections to evaluate conditions, identify improvement needs, propose value-add enhancements, and maintain the highest standards.
Assistant Community Manager
JRK Property Holdings
10.2016 - 05.2020
- Managed day-to-day operations of a 444-unit luxury property, overseeing maintenance issues and ensuring resident satisfaction.
- Inspected units before and after tenant moves, writing effective leases and determining charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Coached and mentored 6+ employees by delivering training, guidance, and performance monitoring.
- Responsible for collecting rent payments from tenants on a monthly basis, maintaining a 1.5% delinquency rate and achieving periods of 0% delinquency.
- Demonstrated ability to effectively communicate with prospective tenants and close leases.
Bank Teller
Regions Bank
10.2015 - 09.2016
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Greeted customers with professionalism and a friendly demeanor.
- Processed deposits, withdrawals, transfers, loan payments, and other transactions accurately and efficiently.
- Exceeded quarterly sales goals by 50%.
- Developed strong relationships with customers to ensure repeat business.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
High School Diploma -
A.C. Mosley High School
Lynn Haven, FL05.2012
Skills
- Financial budgeting and reporting
- Daily Operations Management
- Property Inspections and Maintenance
- Customer Service
- Staff Management
- Team Development and Leadership
- Goal-oriented
- Problem Solving and Conflict Resolution
Timeline
Area Manager
Royal American Management
05.2020 - Current
Assistant Community Manager
JRK Property Holdings
10.2016 - 05.2020
Bank Teller
Regions Bank
10.2015 - 09.2016
High School Diploma -
A.C. Mosley High School