Macee Uram
Duluth,MN
Summary
Operations leader with restaurant management experience overseeing teams and training employees. Improves guest service through clear coaching and consistent service standards. Maintains smooth daily operations while supporting staffing needs.
Overview
9
9
years of professional experience
Work History
Director
Chick-fil-A
Duluth, Minnesota
01.2025 - Current
- Directed Chick-fil-A restaurant operations across dining room, drive-thru, and kitchen teams.
- Coached Chick-fil-A leaders on guest service, team communication, and workflow practices.
- Collaborated with Chick-fil-A leadership on staffing, budgeting, and operational planning.
- Trained Chick-fil-A team members on hospitality, food safety, and service standards.
- Scheduled Chick-fil-A staff to support daily labor needs and shift coverage.
- Monitored Chick-fil-A inventory levels and coordinated product ordering with vendors.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with corporate standards.
- Facilitated collaboration between teams by encouraging open communication channels.
Shift Leader
Chick-fil-A
Duluth, Minnesota
11.2024 - Current
- Supervised and led employees to maintain productivity and customer service levels.
- Coordinated daily tasks and communicated updates to store management.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Managed inventory, restocked supplies, and checked product freshness.
- Opened and closed register, cash drawer, and shift paperwork.
Team Member
Chick-fil-A
Hopkinsville, Kentucky
08.2024 - 10.2024
- Welcomed guests at the entrance of the restaurant. guests with Chick-fil-A hospitality and maintained friendly dining room service.
- Took drive-thru and counter orders with accurate, courteous communication.
- Assisted team members during busy rush periods. teammates during rush periods with fast, coordinated service.
- Operated cash registers to process payments from customers.
Shift Leader
Maggie Moo's
Hendersonville, Tennessee
03.2018 - 08.2022
- Trained crew on scoop shop service and guest greeting standards.
- Assisted team during peak ice cream service shifts to ensure smooth operations.
- Managed inventory processes, restocked supplies, and ensured product freshness to maintain quality standards.
- Maintained cleanliness and organization of counters, freezers, and dining areas to enhance customer experience.
- Handled register cash drawer and completed shift paperwork at open and close.
Education
Some College (No Degree) - Dental Hygiene
Western Kentucky University
Bowling Green, KYSome College (No Degree) - Business Administration
University of The Cumberlands
Williamsburg, KY11-2026
Skills
- Customer service
- Team supervision
- Employee training
- Inventory control
- Schedule coordination
- Office administration
- Talent acquisition
- Staff management
- Process improvement
- Operations management
- Team building
- Decision-making
- Business strategy
Timeline
Director
Chick-fil-A
01.2025 - Current
Shift Leader
Chick-fil-A
11.2024 - Current
Team Member
Chick-fil-A
08.2024 - 10.2024
Shift Leader
Maggie Moo's
03.2018 - 08.2022
Some College (No Degree) - Dental Hygiene
Western Kentucky University
Some College (No Degree) - Business Administration
University of The Cumberlands