Macenzie Dee
Tacoma
Summary
Customer-focused professional with 10+ years of experience providing compassionate support, efficient problem-solving, and high-quality service across hospitality, wellness, and remote support environments. Skilled in managing high-volume inquiries, de-escalating challenges with empathy, and delivering clear, knowledgeable guidance to clients. Recognized for strong communication, reliability, and creating positive experiences that build trust and loyalty.
Overview
16
16
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
11.2025 - Current
- Deliver exceptional customer service to enhance dining experiences and foster guest loyalty.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolve guest complaints promptly to maintain satisfaction and uphold restaurant's reputation.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
Server & Cocktail Server
The Rock Wood Fired Pizza
05.2025 - Current
- Deliver efficient, friendly, and informative service to 5-10 tables simultaneously in a fast-paced, full-service restaurant environment.
- Upsell and promote special menu items and daily specials to increase sales and improve guest experience.
- Maintain a positive attitude and collaborate effectively with team members to create a welcoming atmosphere for guests and colleagues.
- Stay knowledgeable on menu ingredients, wine pairings, and cocktail recipes to provide accurate and helpful recommendations.
Server
Ten Thousand Waves Spa, Izanami Restaurant
11.2024 - 03.2025
- Worked in a fast-paced, high-volume dining environment, adapting to constant changes.
- Maintained a calm and professional demeanor while managing multiple responsibilities.
- Used active listening and clear communication to improve guest experiences.
- Offered knowledgeable recommendations on menu items to ensure customer satisfaction.
Barista, Bartender, & Server
Cafecito
05.2024 - 03.2025
- Handled multiple roles and delivered friendly, efficient service in a busy setting.
- Skilled in making espresso drinks with commercial machines, with basic latte art abilities.
- Served beer, wine, and cocktails following alcohol service rules.
- Assisted guests with menu selections to ensure a positive dining experience.
Remote Customer Support & Sales Representative
Charlotte's Web
11.2022 - 05.2024
- Delivered attentive, empathetic support and effectively resolved customer issues, maintaining an 89% CSAT score for over two years.
- Managed high-volume inbound calls, emails, and live chats through Salesforce, completing 35–60 support tickets daily.
- Assisted customers with order placement, troubleshooting order issues, navigating the website, and securely processing payments.
- Provided accurate product information and tailored recommendations to support customer decision-making.
- Documented and reported all customer interactions with thorough, timely data entry.
Hostess
Edible Beats Restaurants
12.2021 - 06.2023
- Greeted customers with energy and enthusiasm upon their entry.
- Monitored restaurant activity to determine seating and dining flow.
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner.
- Performed opening and closing duties, as needed.
Customer Service Representative
Mountain Rose Herbs
12.2020 - 11.2021
- Managed a high volume of emails and live chat inquiries using ZenDesk.
- Fast and accurate typing.
- Assisted customers with placing orders, order problems, website navigation, and secure payment processing.
- Carefully informed customers of product information and recommendations.
Director of Client Relations
DMD Natural Medicine
07.2020 - 11.2021
- Cultivated strong relationships with key clients, resulting in increased loyalty and long-term partnerships.
- Directed strategic initiatives to enhance client satisfaction and retention through personalized service approaches.
- E-commerce retail and wholesale sales representative.
- Responsible for building and maintaining up to date website data on Etsy, Amazon and WooCommerce Seller Accounts.
Brand Representative & Production Specialist
Apothecanna
06.2018 - 07.2020
- Cultivated strong relationships with retail partners to enhance product visibility and market presence.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Provided feedback on customer preferences to inform product development and marketing strategies.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
Assistant Manager
Lucy Sky Cannabis Boutique
11.2016 - 06.2018
- Oversaw accurate cash handling, daily cash reconciliation, deposit preparation, and vendor payment processing.
- Ensured full compliance with Denver and Colorado regulatory requirements.
- Delivered high-quality customer service, providing patient advocacy and clear guidance on medicated product effects.
- Served as manager on duty 2–4 times weekly, overseeing opening and closing procedures and ensuring smooth store operations.
Customer Service Supervisor
Vape Wild
03.2015 - 10.2016
- Assisted customers through LiveChat help desk software, managing inquiries via email, live chat, and phone simultaneously.
- Demonstrated fast, accurate typing skills (≈65 WPM) to ensure efficient support.
- Represented the company at national and international conventions as a product educator and demonstrator.
- Trained and supported team members in sales techniques and product knowledge to enhance overall performance.
Server
Buca Di Beppo Italian Restaurant
05.2013 - 01.2015
- Exceeded in the ability to handle a fast-paced environment and commitment to excellent customer service.
- Experience working in OpenTable.
- Accurate cash handling.
- Detailed memorization of beverage and food menus.
Server & Food Prep
Joe's Pizza
05.2010 - 05.2011
- Basic food preparation including salads, sandwiches, and other miscellaneous fast foods.
- Responsible for taking accurate food orders and finalizing payments.
- Cleaned and maintained work area.
- Worked together with coworkers to satisfy customer’s needs.
Education
Associate of Arts - Social Work
Santa Fe Community College
Santa Fe, NM05-2028
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Brookhaven Community College
Dallas, TX01.2016
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Kapiolani Community College
Honolulu, HI01.2013
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Broomfield High School
Broomfield, CO01.2012
Skills
- Customer Service Expertise
- Positive Attitude & Compassion
- Grace Under Pressure
- Detail Oriented
- Communication & Follow-up
- Adaptable
- Organization & Planning
- Building Customer Loyalty
- Conflict Resolution
Websites
Timeline
Server
BJ's Restaurant & Brewhouse
11.2025 - Current
Server & Cocktail Server
The Rock Wood Fired Pizza
05.2025 - Current
Server
Ten Thousand Waves Spa, Izanami Restaurant
11.2024 - 03.2025
Barista, Bartender, & Server
Cafecito
05.2024 - 03.2025
Remote Customer Support & Sales Representative
Charlotte's Web
11.2022 - 05.2024
Hostess
Edible Beats Restaurants
12.2021 - 06.2023
Customer Service Representative
Mountain Rose Herbs
12.2020 - 11.2021
Director of Client Relations
DMD Natural Medicine
07.2020 - 11.2021
Brand Representative & Production Specialist
Apothecanna
06.2018 - 07.2020
Assistant Manager
Lucy Sky Cannabis Boutique
11.2016 - 06.2018
Customer Service Supervisor
Vape Wild
03.2015 - 10.2016
Server
Buca Di Beppo Italian Restaurant
05.2013 - 01.2015
Server & Food Prep
Joe's Pizza
05.2010 - 05.2011
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Brookhaven Community College
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Kapiolani Community College
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Broomfield High School
Associate of Arts - Social Work
Santa Fe Community College