Macenzie Lewis
Moore,SC
Summary
Proven leader with extensive experience in staff training and development at Olive Garden Restaurant, adept at operations management and customer relations. Excelled in enhancing team performance and customer satisfaction through strategic planning and effective workload management. I have demonstrated ability to boost productivity and foster team motivation, ensuring significant improvements in employee performance evaluations. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Ingles Grocery Store
03.2024 - Current
- Inspected, checked, and monitored baking products and supplies to guarantee freshness.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
Training Manager
Olive Garden Restaurant
05.2023 - 03.2024
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Created in-depth training manual for all employees.
- Selected and assigned instructors to conduct specific training programs.
Shift Manager/Key Holder
Starbuck Coffee
01.2023 - 11.2023
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Developed detailed plans based on broad guidance and direction.
Training Manager
Applebee's Bar and Grill
11.2022 - 05.2023
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Bachelor of Science - Nursing
Newberry College
Newberry, SC05.2026
Skills
- Employee Scheduling
- Employee Performance Evaluations
- Recruiting and interviewing
- Operations Management
- Financial Management
- Workload Management
- Business Administration
- Staff Management
- Strategic Planning
- Customer rapport
- Team motivation
- Staff Training and Development
- Customer Relations
Timeline
Assistant Manager
Ingles Grocery Store
03.2024 - Current
Training Manager
Olive Garden Restaurant
05.2023 - 03.2024
Shift Manager/Key Holder
Starbuck Coffee
01.2023 - 11.2023
Training Manager
Applebee's Bar and Grill
11.2022 - 05.2023
Bachelor of Science - Nursing
Newberry College
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