Ashlee Brooks
Las Vegas,NV
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
15
15
years of professional experience
Work History
Catering Assistant Cornerstone Academy
Cornerstone Academy Preparatory School
Las Vegas, Nevada
08.2024 - 06.2025
- Responded promptly to customer inquiries related to menu items or services offered.
- Plated finished dishes according to presentation standards set forth by the restaurant.
- Ensured compliance with food safety regulations and standards.
- Ensured quality control of all food products before serving.
- Provided excellent customer service by interacting with guests during events.
Sales Associate
A-1 Garage Door Services
Las Vegas, NV
12.2022 - 03.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Customer Service Representative
Essence Dispensary
La Vegas , NV
05.2019 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Online Bank Teller
Bank of America
, NV
03.2015 - 05.2019
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Balanced teller drawers regularly throughout the day according to established procedures.
Box Office Manager
Regal Cinemas
Atlanta, GA
05.2012 - 05.2015
- Developed and implemented procedures to improve customer service in the box office.
- Monitored ticket sales, cash flow, and inventory levels on a daily basis.
- Trained and supervised staff to ensure proper handling of transactions.
- Analyzed data to determine trends in attendance, revenue, and demographics.
- Performed detailed reconciliation of ticket sales for accounting purposes.
- Resolved customer complaints or inquiries promptly and courteously.
- Implemented new technologies to enhance operational efficiency such as online ticketing systems.
- Created promotional materials for upcoming events and distributed them to local media outlets.
Hostess Manager
Copeland cheesecake bistro
Atlanta, GA
05.2010 - 08.2012
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Trained new hostesses in customer service and job duties.
- Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Resolved any complaints or issues with customers quickly and professionally.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
- Conducted regular performance evaluations of each hostess on a quarterly basis.
Education
Associate of Science - Pharmaceutical Sciences
Anthem College - Las Vegas
Phoenix, AZ09-2014
Bachelor of Arts - Business Administration
Georgia State University
Atlanta, GA05-2010
Skills
- Customer Needs Assessment
- Payment Processing
- Inventory Control
- Contract Preparation
- Business Development
- Order Processing
- Upselling
- Product Sales
- Promotional support
- Excellent communication skills
- Complex Problem-Solving
- Interpreting orders
- Pharmacy operations
Timeline
Catering Assistant Cornerstone Academy
Cornerstone Academy Preparatory School
08.2024 - 06.2025
Sales Associate
A-1 Garage Door Services
12.2022 - 03.2024
Customer Service Representative
Essence Dispensary
05.2019 - 05.2022
Online Bank Teller
Bank of America
03.2015 - 05.2019
Box Office Manager
Regal Cinemas
05.2012 - 05.2015
Hostess Manager
Copeland cheesecake bistro
05.2010 - 08.2012
Associate of Science - Pharmaceutical Sciences
Anthem College - Las Vegas
Bachelor of Arts - Business Administration
Georgia State University
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