Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maceo Jackson

Davenport,IA

Summary

Accomplished Program Specialist and Corrections Lieutenant with a proven track record at Byrider and Scott County Sheriff's Office. Excelled in crisis management and team leadership, enhancing operational efficiency and fostering a secure, respectful environment. Skilled in emergency response and effective communication, consistently achieving goals while maintaining high standards of service and safety.

Overview

25
25
years of professional experience

Work History

Program Specialist

Byrider
10.2024 - Current
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.

Corrections Lieutenant

Scott County Sheriff's Office
01.2000 - 07.2024
  • Collaborated with other law enforcement agencies to facilitate seamless transitions of inmates between facilities or during transport.
  • Streamlined incident report processes, ensuring timely documentation and follow-up actions for all occurrences within the facility.
  • Developed emergency response plans, preparing staff to effectively handle critical situations such as lockdowns or evacuations.
  • Managed shift scheduling for officers, optimizing personnel allocation to maintain a safe and secure environment at all times.
  • Ensured adherence to state and federal guidelines regarding inmate rights, consistently maintaining ethical standards within the facility.
  • Conducted thorough investigations into alleged policy violations, ensuring proper disciplinary action was taken when warranted.
  • Provided leadership during emergency situations, remaining calm under pressure and directing staff to ensure the safety of all parties involved.
  • Maintained secure facility operations by conducting regular security checks and monitoring surveillance systems.
  • Managed inmate grievances, addressing concerns in a timely manner and fostering an environment of mutual respect between staff and incarcerated individuals.
  • Implemented safety measures to protect both staff and inmates from potential harm within the corrections environment.
  • Reviewed officer performance evaluations regularly, identifying areas for improvement and providing constructive feedback for ongoing professional growth.
  • Assisted with contract negotiations
  • Supervised 6 Sergeants who supervised 26 officers who directed performance of tasks and managed 390 offenders.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.

Education

High School Diploma -

Davenport North High School
Davenport, IA
05.1993

Skills

  • Team Leadership
  • Effective Communication
  • Organizational Skills
  • Decision Making
  • Recruitment and hiring
  • Crisis Management
  • Employee Retention
  • Labor Relations
  • Contract Negotiations
  • Formulating and Enforcing Policies and Procedures
  • Conflict Management
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Incident Investigation
  • De-Escalation Techniques
  • Disciplinary Actions

Timeline

Program Specialist

Byrider
10.2024 - Current

Corrections Lieutenant

Scott County Sheriff's Office
01.2000 - 07.2024

High School Diploma -

Davenport North High School

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