Macey Bergkoetter
Highland,IL
Summary
Skilled multitasker with excellent teamwork, problem-solving and customer service skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Enthusiastic and motivated to serve clients based on their personal needs and learn new techniques.
Overview
4
4
years of professional experience
Work History
Intern
Supercuts
03.2024 - Current
- Assisted hair stylists with colorwork by applying base colors and toners.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Studied advanced techniques to develop proficiency and better serve customers.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Demonstrated adaptability by catering to diverse clientele with varying hair types, textures, and preferences.
Sales Associate
Walmart
06.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Volunteer
Veteran's Cuts
08.2023 - 02.2024
- Represented organization positively and professionally while providing veterans with much-needed services.
- Maintained an efficient and cleanly workspace in order to provide maximum care and safety.
Education
Certificate - Cosmetology
Kaskaskia College
05.2024
High School Diploma -
Highland High School
Highland, IL05.2021
Skills
- Teamwork and Collaboration
- Fast Learner
- Time Management
- Multi-tasking strength
- Exceptional customer service
- Interpersonal and Social Skills
- Merchandising knowledge
- Client consultation
- Customer Education
- Sanitation Practices
Timeline
Intern
Supercuts
03.2024 - Current
Volunteer
Veteran's Cuts
08.2023 - 02.2024
Sales Associate
Walmart
06.2020 - Current
Certificate - Cosmetology
Kaskaskia College
High School Diploma -
Highland High School