Summary
Overview
Work History
Education
Skills
Affiliations
Above and beyond
Timeline
Generic

Macey Casarez

Albion

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Sales Administrator

Rapid Response Roofing
Battle Creek
03.2024 - 07.2025
  • Managed customer inquiries through phone and email communication.
  • Provided administrative support to sales team by preparing and organizing customer data.
  • Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
  • Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
  • Supported sales representatives with scheduling client meetings and coordinating travel for sales presentations.
  • Maintained accurate records of all transactions and customer interactions using CRM software.
  • Attended and documented sales meeting minutes, distributed meeting notes, and assigned followup activities.
  • Oversaw daily administrative functions such as scheduling appointments, filing insurance claims and verifying insurance coverage.
  • Resolved insurance claims issues as needed.
  • Coordinated with insurance companies for repairs and estimates.
  • Coordinated with insurance companies regarding claims processing procedures.
  • Gathered information from patients for insurance billing purposes.
  • Responded to inbound leads and directed to appropriate party to drive sales.

Brand Ambassador

College Hunks Hauling Junk & Moving
Kalamazoo
03.2023 - 09.2023
  • Promoted brand awareness through community engagement and events.
  • Assisted customers with inquiries regarding services and promotions.
  • Distributed marketing materials to enhance visibility and reach.
  • Collaborated with team members to execute promotional strategies effectively.
  • Maintained a positive company image through customer interactions.
  • Participated in training sessions to improve product knowledge and skills.
  • Supported local initiatives aligned with company values and goals.
  • Promoted positive company image through superior customer service experiences.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Maintained an up-to-date knowledge base on current industry developments.
  • Distributed flyers, brochures, and other materials at promotional events.
  • Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
  • Attended trade shows, conferences, and other marketing events as a representative of the company.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Increased sales and brand awareness through face-to-face marketing.
  • Created content such as videos, blogs, and articles highlighting the company's offerings.
  • Assisted with creating digital advertisements for various online platforms.
  • Participated in team meetings to discuss strategies and share feedback from the field.
  • Maintained a professional appearance and demeanor that reflects the brand's image.

Customer Service Representative

Hemmingsen's drugstore
Marshall
07.2021 - 09.2022
  • Assisted customers with product inquiries and recommendations.
  • Processed customer transactions efficiently at the point of sale.
  • Maintained cleanliness and organization of the sales floor and displays.
  • Handled customer complaints and resolved issues effectively.
  • Educated customers on medication usage and safety precautions.
  • Provided support during promotional events to enhance customer engagement.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Marshall High School
Marshall, MI
06-2016

Skills

  • Customer relationship management
  • CRM software
  • Data organization
  • Sales support
  • Claims processing
  • Brand promotion
  • Event coordination
  • Marketing strategies
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Time management
  • Sales training
  • Client relationship management
  • Effective customer upselling
  • Cash handling
  • Cold calling
  • Customer engagement
  • Online sales
  • Social media marketing
  • Excellent communication
  • Goal setting
  • Multitasking Abilities
  • Point of sale operation
  • Revenue growth
  • Relationship building

Affiliations

I have a love for all the little details, from notes in my kids lunches to over the top birthday parties!

Above and beyond

  • Attended over 25 online seminars on how to perfect customer engagement
  • Attended 10 in person seminars on customer interactions
  • Trained countless trainees on how to give an over the top customer interaction to further a customers experience

Timeline

Sales Administrator

Rapid Response Roofing
03.2024 - 07.2025

Brand Ambassador

College Hunks Hauling Junk & Moving
03.2023 - 09.2023

Customer Service Representative

Hemmingsen's drugstore
07.2021 - 09.2022

High School Diploma -

Marshall High School

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