Macey Drezek

Customer Support: build quotes for all hardware and software needs of our customers to ensure their satisfaction, security, and continuous growth

CRM Expert: ensure our CRM acts as a helpful tool for CSMs to easily track pipeline and perform strategic outreach through consistent upkeep and accurate data reporting

Customer Renewals: proactively quoting all customers' essential licensing renewals to ensure services stay up and running, while re-evaluating their growing business needs each renewal period

Strategic Partnerships: built and nurtured relationships with over 400 agency resellers to drive revenue, while increasing their margins

Brand expansion: upsold and cross-sold through MEDDIC sales process and technical evaluations to deliver custom-fit solutions

Customer Service: provided outstanding customer experiences that excited our resellers to expand their platform footprint, while minimizing churn

Exceed Sales Targets: consistently exceeded sales targets with 110%+ attainment

Relationship building: acted as first point of contact for brands, creating memorable first impressions to establish and nurture valued relationships

Brand outreach: 75+ emails and calls per day to existing brands to coordinate upsell/cross-sell conversations

Customer Service: provided outstanding customer experiences that excited our brands to increase customer retention

New-hire training: onboarded new team members through Salesforce and prospecting trainings

Exceeded Sales Targets: consistently exceeded sales targets in each month of my employment at WP Engine with 140%+ attainment

Government Relationship Building: developed and nurtured relationships with mid-market local governments across the United States

Customer Service: created memorable first impressions while introducing our product to potential new clients

Prospecting: 75+ calls per day to local governments to initiate demonstration of product

Proposals: worked alongside legal teams to coordinate proposals for new clients to go to RFP against competitors

Project Management: managed new application product alongside Director, tracking timeline and progression through spreadsheets and daily stand-up meetings

Project Coordination: identified roles for team involved in project, assigned tasks to appropriate team members, and tracked individual contributions and progression

Quality Assurance: built and ran test cases for passing or failing functionalities, while logging application defects