Macey Jones
Sweetwater,TN
Summary
Registered Dental Assistant with extensive hands-on experience in chairside assisting and dental radiography. Proven ability to build strong relationships with patients, ensuring a welcoming environment. Recognized for effectively managing multi-line phone systems, handling insurance claims, and addressing patient concerns as a dedicated Dental Receptionist. Committed to leveraging a strong work ethic to contribute to a thriving dental practice.
Overview
4
4
years of professional experience
Work History
Dental Assistant/Front Desk Receptionist
Division Dental
Oak Ridge, TN
05.2022 - Current
- Utilized organizational skills to maintain inventory.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Ensured a positive experience by warmly greeting all visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Aided patient's concerns over phone, email, and direct interactions.
- Explained policies and procedures to visitors.
- Ensured delivery of documents through electronic communication and physical mailings.
- Updated and maintained office policies and procedures.
- Processed payments from patients using a variety of payment methods including credit cards, checks and money orders.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Submitted claims to insurance companies and clearinghouses.
- Coordinated communication between insurance providers and patients to ensure clear understanding of coverage.
- Researched policy changes requested by clients and updated their accounts accordingly.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified patients' insurance eligibility and benefits prior to appointments and procedures.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Checked with patients throughout procedures to help alleviate anxiety.
- Took medical and dental history and recorded vital signs of patients.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Documented patient records during procedures and added notes taken to treatment chart.
- Educated patients on treatment procedures and post-procedure home care.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Ensured office environment remained orderly and sanitized.
Surgical Assistant
Knoxville Center for Oral & Maxillofacial Surgery
Knoxville, TN
01.2021 - 08.2021
- Assisted with post-operative wound care including packing, dressing changes, irrigation and debridement when needed.
- Sterilized endoscopic equipment between uses per infection control protocols.
- Helped prepare team by assisting with gowning and gloving of staff.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Provided surgical support to help surgeon execute safe operations and procedures resulting in positive patient outcomes.
- Transported patients to recovery area after completion of surgery.
- Gathered and passed instruments to surgeon during operation.
- Organized instruments and supplies to optimize surgical team efficiency.
- Provided emotional support to family members before, during, and after surgery.
- Analyzed patient chart data and identification to verify accurate information.
- Ensured that all necessary documents were completed accurately before each procedure.
- Transported patients to holding area to prepare for operating procedures.
- Updated patient files to record medications prescribed and medical histories.
- Educated patients on diagnoses, treatment plans and post-operative care by providing instructions on medication self-administration and home care.
- Communicated with patients after surgery to assess recovery and mitigate complications.
- Created and maintained sterile operating fields to minimize infection risks.
Education
Graduate Certificate - Dental Assistant
Dental Staff School Of Knoxville
Knoxville, TN11-2020
High School Diploma -
Lenoir City High School
Lenoir City, TN05-2020
Associate of Science - Dental Hygiene
University of The Cumberland's
Williamsburg, KYSkills
- Four-handed procedures
- Dental procedure preparation
- Oral health education
- Insurance billing
- Chair-side support
- Electronic charting
- Patient record maintenance
- Dental terminology
- Patient scheduling
- Patient Care Coordination
- Scheduling appointments
- Multitasking and organization
References
References available upon request.
Timeline
Dental Assistant/Front Desk Receptionist
Division Dental
05.2022 - Current
Surgical Assistant
Knoxville Center for Oral & Maxillofacial Surgery
01.2021 - 08.2021
Graduate Certificate - Dental Assistant
Dental Staff School Of Knoxville
High School Diploma -
Lenoir City High School
Associate of Science - Dental Hygiene
University of The Cumberland's
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