MACEY KLIPP
Orlando,FL
Summary
Dynamic and professional individual with a successful track record at The Walt Disney Company. Known for excelling in customer engagement and mentorship, I utilize analytical thinking and exceptional communication skills to consistently enhance guest satisfaction and streamline operations. Expertise in product merchandising and fostering team growth have made a significant impact on service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Merchandise Sales Associate
WALT DISNEY WORLD
01.2022 - Current
- Maintained a clean, organized shopping environment to enhance the overall customer experience.
- Supported fellow associates during high-traffic periods through teamwork and effective multitasking capabilities.
- Participated in store initiatives to promote new products, drive sales, and increase product knowledge.
- Demonstrated proficiency in operating point-of-sale systems, accurately processing transactions and maintaining balanced cash registers.
- Trained new employees on company policies, procedures, and merchandise displays.
Customer Engagement Coordinator
TJ MAXX
01.2021 - 01.2022
- Implemented regular customer feedback surveys to ensure that guest needs were being met.
- Developed and maintained strong relationships with guests, promoting loyalty and repeat business.
- Coordinated cross-functional teams when needed in order to provide comprehensive solutions for complex issues.
- Increased customer satisfaction by effectively addressing and resolving inquiries and concerns in a timely manner.
- Trained staff on daily operating procedures and company services.
Service & Engagement Team Lead
TARGET
08.2017 - 01.2021
- Collaborated with cross-functional teams to identify areas of improvement in guest experience and satisfaction
- Analyzed guest feedback surveys to uncover trends in order to improve services offered.
- Built and maintained relationships with community organizations by participating in monthly volunteer events.
- Mentored team members, fostering professional growth and skill development.
Event Management Intern
BUSINESS EXPO CENTER
08.2019 - 03.2020
- Researched assigned events and identified possible partnerships aligned with event concepts.
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
- Negotiated contracts with vendors to secure best pricing and services for clients needs.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Education
Bachelor of Arts - Public Relations
CALIFORNIA STATE UNIVERSITY LONG BEACH
Long Beach, CA06.2020
Associates of Arts - Journalism, Communications, and Social & Behavioral Sciences
MOORPARK COLLEGE
Moorpark, CA05.2018
Skills
- Patience and Empathy
- Merchandise presentation
- Multitasking Competence
- Time Management Capabilities
- POS System Operation
- Product Knowledge Expertise
- Reliable and Responsible
- Strong Interpersonal Skills
- Excellent Written and Verbal Communication
- Conflict Resolution Strategies
Timeline
Merchandise Sales Associate
WALT DISNEY WORLD
01.2022 - Current
Customer Engagement Coordinator
TJ MAXX
01.2021 - 01.2022
Event Management Intern
BUSINESS EXPO CENTER
08.2019 - 03.2020
Service & Engagement Team Lead
TARGET
08.2017 - 01.2021
Bachelor of Arts - Public Relations
CALIFORNIA STATE UNIVERSITY LONG BEACH
Associates of Arts - Journalism, Communications, and Social & Behavioral Sciences
MOORPARK COLLEGE
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