Macey Knudsen
Bakersfield,CA
Summary
Dynamic leader and adept multitasker with proven customer service and team leadership skills honed at Flame And Skewers. Excelled in fast-paced environments, ensuring seamless operations and customer satisfaction. Skilled in POS systems and Microsoft Office, with a knack for fostering positive team dynamics and enhancing operational efficiency. Demonstrated ability to exceed performance goals through creative thinking and a positive attitude.
Overview
8
8
years of professional experience
Work History
Cashier/Team Lead
Flame And Skewers
06.2017 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
Server
Mimosa Cafe
01.2023 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Restaurant Hostess
Moo Creamery
11.2016 - 06.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Liberty High School
Bakersfield, CA05.2018
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- POS Systems
- Creative Thinking
- Customer Assistance
- Upselling
- Product Knowledge
- Microsoft Office
Timeline
Server
Mimosa Cafe
01.2023 - 04.2023
Cashier/Team Lead
Flame And Skewers
06.2017 - Current
Restaurant Hostess
Moo Creamery
11.2016 - 06.2017
High School Diploma -
Liberty High School
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