Macey Lolwing
Ames
Summary
Diligent Home Health Aide with strong foundation in providing compassionate and personalized care to clients. Proven track record of supporting daily living activities, ensuring safety, and promoting well-being. Demonstrated ability to build rapport with patients and effectively manage varying care needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide
Bethany Life
Ames, IA
09.2023 - Current
- Provided compassionate, client-centered care to individuals in their homes, supporting daily living activities and promoting independence
- Assisted clients with bathing, grooming, dressing, toileting, and mobility
- Monitored and documented vital signs, physical condition, and behavioral changes; reported concerns to nursing staff
- Supported medication reminders and ensured adherence to care plans
- Prepared nutritious meals in accordance with dietary restrictions and health needs
- Maintained a clean and safe living environment to reduce fall risks and promote health
- Provided companionship and emotional support to reduce isolation and improve overall well-being
- Assisted with light housekeeping, laundry, and errands to support daily functioning
- Communicated effectively with family members and interdisciplinary care teams
- Maintained confidentiality and upheld HIPAA standards
Medical Receptionist
McFarland Clinic
Ames, IA
09.2021 - 09.2023
- Greeted and checked in patients in a professional and compassionate manner
- Scheduled, confirmed, and managed appointments using electronic health record (EHR) systems
- Verified insurance coverage and obtained necessary authorizations
- Maintained patient records while ensuring HIPAA compliance and confidentiality
- Answered high-volume phone calls, triaged patient concerns, and routed messages to clinical staff
- Coordinated communication between providers, nursing staff, and patients
- Managed intake paperwork and ensured accurate documentation
- Assisted with referral processing and follow-up appointments
- Resolved patient concerns with professionalism and problem-solving skills
CNA - Certified Nursing Assistant
Iowa Veterans Home
Marshalltown, IA
01.2021 - 08.2021
- Provided direct patient care in accordance with individualized care plans
- Assisted residents with activities of daily living (ADLs), including bathing, dressing, toileting, feeding, and mobility
- Monitored and recorded vital signs, intake/output, and changes in condition
- Reported physical, emotional, or behavioral changes to nursing staff promptly
- Assisted with transfers using proper body mechanics and mechanical lifts
- Supported infection control protocols and maintained a clean, safe environment
- Documented care accurately in electronic medical records (EMR)
- Provided compassionate end-of-life care and emotional support to residents and families
- Responded quickly to call lights and urgent patient needs
- Collaborated with interdisciplinary teams to ensure quality patient-centered care
Resident Assistant
Iowa Veterans Home
Marshalltown, IA
04.2018 - 01.2021
- Assisted residents with meals, including feeding support and monitoring nutritional intake
- Provided companionship and emotional support to promote social engagement and reduce isolation
- Maintained a clean, safe, and organized living environment
- Supported residents with light assistance during daily routines
- Observed and reported changes in mood, appetite, or physical condition to supervising staff
- Practiced patience and dignity-centered care when assisting elderly or disabled residents
- Followed infection control and safety protocols
- Collaborated with nursing staff to ensure resident comfort and well-being
Education
Bachelor of Arts - Human Services And Psychology
Buena Vista University
Storm Lake, IA12.2026
Skills
- Memory Care
- Medical Receptionist
- Home Care
- Caregiving
- Medical Office Experience
- Laundry
- Cleaning Experience
- Dementia Care
- Medical Scheduling
- Meal Preparation
- Senior Care
- Epic
- Patient Care
- Medical Records
- Alzheimer's Care
- Medication Administration
- Patient care
- Care plan management
- Client documentation
- Interpersonal communication
- Medication organization
- Patient advocacy
Certification
- CPR Certification
- AED Certification
Timeline
Home Health Aide
Bethany Life
09.2023 - Current
Medical Receptionist
McFarland Clinic
09.2021 - 09.2023
CNA - Certified Nursing Assistant
Iowa Veterans Home
01.2021 - 08.2021
Resident Assistant
Iowa Veterans Home
04.2018 - 01.2021
Bachelor of Arts - Human Services And Psychology
Buena Vista University