Macey Miles
Bedford
Overview
13
13
years of professional experience
Work History
Assistant Manager
QuikTrip
07.2024 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, preformed cash audits, increasing accuracy, and reducing discrepancies.
- Stock
Operations Manager
Neighborhood Walmart
08.2020 - 05.2024
- Oversee day-to-day operations of the store.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business and staffing requirements.
- Oversee monthly inventory in fresh departments of the store.
- Developed and maintained relationships with external vendors and suppliers.
- Monitored cash intake and deposit records, increasing accuracy reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Front Desk Receptionist
Marriot Hotel
09.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answer multi-line phone system.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Fraud Analyst
AT&T Mobility
07.2013 - 05.2019
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Made adjustments to accounts with fraud charges.
- Answered high call volume multi-line phone system.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Fraud Analyst
Citibank
01.2012 - 07.2013
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
- Conducted thorough investigations into suspicious account activity, leading to identification and mitigation of potential fraud.
- Increased customer trust and confidence by effectively communicating fraud investigation outcomes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Adjust any and all fraud charges on accounts, send out replacement cards when needed.
Education
High School Diploma -
Trinity High School
Euless, TX05-2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Retail operations
- Conflict resolution
- Team building
- Employee scheduling
- Sales strategies
- Recruiting and interviewing
- Customer relationship management (CRM)
- Retail operations management
- Policy enforcement
- Project management abilities
- Performance reviewing
- Cost control
- Cost reduction
- Financial management
- Budgeting and finance
- Consulting
- Google drive
- Schedule oversight
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Verbal and written communication
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Inventory management
- Financial reporting
- Compliance
- Vendor relationship management
- Rewards program oversight
- Orientating and training
- Customer service and satisfaction
- Employee engagement
- Computer skills
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Hiring and training
- Active listening
- Staff training
- Scheduling and coordinating
- Customer relationship management
Timeline
Assistant Manager
QuikTrip
07.2024 - Current
Operations Manager
Neighborhood Walmart
08.2020 - 05.2024
Front Desk Receptionist
Marriot Hotel
09.2019 - 03.2020
Fraud Analyst
AT&T Mobility
07.2013 - 05.2019
Fraud Analyst
Citibank
01.2012 - 07.2013
High School Diploma -
Trinity High School