Macey Nelson
Mooresville,NC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving, and organizational skills. Proven track record in enhancing client satisfaction and streamlining operations at Rover.com, leveraging exceptional customer relations and outstanding communication tactics. Skilled in fostering team collaboration and employing analytical thinking for impactful decision-making. Demonstrated ability to increase efficiency and service quality through innovative solutions and meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Pet Sitter
Rover
09.2020 - 05.2024
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
Student Volunteer
U.S. Department Of Veterans Affairs
01.2024 - 05.2024
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Increased event attendance by partnering with other student organizations to promote volunteer opportunities.
Philanthropy Assistant
Alpha Chi Omega Fraternity
09.2021 - 05.2024
- Developed relationships with community partners, fostering collaboration and enhancing organizational visibility.
- Coordinated volunteer recruitment efforts, resulting in a more robust support network for the organization.
- Collaborated with team members to develop marketing materials that effectively communicated organization''s mission and impact.
- Participated in budget planning activities, contributing to responsible financial management within the philanthropy department.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Bachelor of Arts - Psychology
University of Oklahoma
05.2024
Bachelor of Arts - Sociology
University of Oklahoma
05.2024
Skills
Social interaction
Negotiation Tactics
Analytical and Critical Thinking
Customer Relations
Team Collaboration
Creativity and Innovation
Report Preparation
Attention to Detail
Conflict Resolution
Microsoft Office and Excel
JASP, SPSS, and JAVA Software
Basic Understanding of Accounting, Finance, and Economics
Accomplishments
Awarded dual degrees in two academically challenging disciplines within four years while maintaining above a 3.0 GPA
Languages
American Sign Language
Limited Working
Timeline
Student Volunteer
U.S. Department Of Veterans Affairs
01.2024 - 05.2024
Philanthropy Assistant
Alpha Chi Omega Fraternity
09.2021 - 05.2024
Pet Sitter
Rover
09.2020 - 05.2024
Bachelor of Arts - Psychology
University of Oklahoma
Bachelor of Arts - Sociology
University of Oklahoma