Macey Rodriguez
Houston,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Houston, TX
10.2021 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored security cameras to identify and respond to suspicious activity.
Receptionist
Ecm Insurance, LLC
Houston, TX
05.2019 - 06.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
Customer Service Representative
Convergys Call Center
Houston, TX
05.2015 - 11.2017
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
Secretary
Cresent Home Health
Houston, TX
05.2013 - 04.2015
- Greeted visitors and directed to appropriate location or person.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Crew Member
Jack in the Box
Houston, TX
05.2010 - 11.2013
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Collaborated with other team members to ensure timely completion of tasks.
- Served orders to customers at windows, counters and tables.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
- Greeted customers to take food orders and provide information about menus.
- Provided quality customer service by adhering to company policies and procedures.
Education
High School Diploma -
Cy-Fair High School
Cypress, TXSkills
- Electronic Surveillance
- Emergency Response
- Emergency Management
- Stationary Surveillance
- CCTV Monitoring
- Office Management
- File Management
- Multitasking and Prioritization
- Document Management
- Organization Skills
- Mail Handling
- Data Entry
- Positive and Professional
Certification
- Level 2 security officer
Timeline
Security Officer
Allied Universal Security Services
10.2021 - Current
Receptionist
Ecm Insurance, LLC
05.2019 - 06.2021
Customer Service Representative
Convergys Call Center
05.2015 - 11.2017
Secretary
Cresent Home Health
05.2013 - 04.2015
Crew Member
Jack in the Box
05.2010 - 11.2013
High School Diploma -
Cy-Fair High School
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