Macey Rominger
Banner Elk,NC
Overview
7
7
years of professional experience
Work History
Customer service representative
A Cleaner World
Boone, NC
10.2018 - 07.2020
- Communicated with and assisted customers efficiently.
- Took payments in the form of cards, checks, and cash.
- Organized, sorted, and managed the items that customers dropped off.
- Located items that customers picked up in a timely manner.
Waitress/Server
Mellow Mushroom
Boone, NC
08.2020 - 12.2021
- Communicated with customers and colleagues to keep the environment running smoothly and structured.
- Remained calm and worked efficiently in stressful situations
- Multi-tasked to remain composed, both personally and professionally.
- Took payment in the form of cards and cash.
- Continuously organized and arranged supplies throughout the shift to ensure items remained stocked.
Customer Service Representative/Sales
High Country Stone
Deep Gap, NC
01.2022 - 05.2025
- Communicate openly with customers in person, via phone, and virtually, to ensure the same understanding.
- Navigate computer software's systems.
- Manage and oversee projects to ensure everyone is administered to from start to finish.
- Take payment in the form of checks and cash.
- Work alongside multiple individuals to creatively problem-solve in stressful situations, in a timely manner.
- Keep up with all responsibilities of daily tasks, as well as long-term tasks.
- Remain friendly, positive, and open-minded at all times.
- Encourage, manage, and assist clients with details on plans, layouts, materials, designs, and installation throughout the entirety of their experience.
- Price projects, and present contracts/proposals to clients.
- Organize and file records appropriately.
- Create and send clients' project invoices.
Customer Service Representative/Product Designer
High Country Cabinets
Banner Elk, NC
05.2025 - Current
- Communicate openly with customers and builders in person, via phone, and virtually, to ensure the same understanding.
- Navigate computer software systems, product systems, and CAD programs.
- Manage and oversee projects to ensure everyone is administered to from start to finish
- Work alongside multiple individuals to creatively problem-solve in a timely manner.
- Keep up with all responsibilities of daily tasks, as well as long-term tasks.
- Office organization and product check-in.
- Remain friendly, positive, and open-minded at all times.
- Encourage, manage, and assist clients with details on plans, layouts, materials, designs, and installation throughout the entirety of their experience.
- Price projects, and present contracts/proposals to clients.
Education
Freshman -
Appalachian State University
Boone, NC01.2021
Grade 9-12 -
Watauga High School
Boone, NC01.2020
Grade K- 8 -
Green Valley Elementary
Boone, NC01.2016
Skills
- Hardworking
- Communication skills
- Customer service skills
- Critical thinking
- Problem solving
- Time management
- Computer literate
- Project management
- Invoice processing
Affiliations
Shawneehaw Volunteer Fire Department Treasurer
Timeline
Customer Service Representative/Product Designer
High Country Cabinets
05.2025 - Current
Customer Service Representative/Sales
High Country Stone
01.2022 - 05.2025
Waitress/Server
Mellow Mushroom
08.2020 - 12.2021
Customer service representative
A Cleaner World
10.2018 - 07.2020
Freshman -
Appalachian State University
Grade 9-12 -
Watauga High School
Grade K- 8 -
Green Valley Elementary