Summary
Overview
Work History
Education
Skills
Timeline
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MACEY WALKER

Louisville,KY

Summary

Highly self motivated what's a passion for customer service.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Diligent [Job Title] with over [Number] years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Go Puff/ Liquor Barn
Louisville, KY
02.2022 - 05.2023
  • Assigned work and monitored performance of project personnel.
  • Established processes for monitoring customer satisfaction levels.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Created reports on sales trends, inventory levels, and financial data.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained up-to-date knowledge of company products and services.

Scheduling Coordinator

Wright Of Indiana
Jeffersonville, IN
01.2019 - 11.2021
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Monitored changes in labor needs to ensure compliance with relevant laws and regulations.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Interviewed individuals to complete documents, case histories or forms.
  • Completed timely changes and updates to schedules in central scheduling system.
  • Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Resolved customer complaints or answered customers' questions.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Researched and prepared reports required by management or governmental agencies.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

Quality Control Inspector

Apl Logistics
Shepherdsville, KY
09.2018 - 10.2020
  • Evaluated components and final products against quality standards and manufacturing specifications.

Assistant Store Manager

Rite-Aid Pharmacy
Louisville, KY
04.2017 - 07.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Supervised and evaluated staff of 10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
  • Analyzed and interpreted store trends to facilitate planning
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Delegated work to staff, setting priorities and goals.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained inventory by checking merchandise to determine levels.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Store Manager

Family Dollar
Louisville, KY
03.2015 - 04.2016
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Medical Receptionist

Comprehensive Foot And Ankle Care
Louisville, KY
05.2014 - 09.2014
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Adeptly managed multi-line phone system and pleasantly greeted all patients
  • Responded to correspondence from insurance companies to verify patient's coverage
  • Checked patient data including insurance, demographic and health history to keep information current
  • Completed and filed financial documentation for accounting purposes.

Assistant BP of Shoes Manager

Nordstrom
Cincinnati, OH
05.2011 - 04.2014
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Sales Associate

Macy's
Cincinnati, OH
08.2008 - 05.2011
  • Engaged with customers to effectively build rapport and lasting relationships
  • Solved customer challenges by offering relevant products and services
  • Prepared merchandise for sales floor by pricing or tagging
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Tracked stock using company inventory management software.

Education

High School Diploma -

Fairdale High School
06.1996

Skills

  • Manufacturing Enhancement
  • Documentation and Recordkeeping
  • Performance Monitoring
  • Attention to Detail
  • Problem Anticipation and Resolution
  • Product and Service Knowledge
  • Employee Performance Evaluations
  • Operations Management
  • Cost Reduction
  • Recruiting and Interviewing
  • Employee Scheduling
  • Sales Monitoring
  • Task Delegation
  • Customer Relations

Timeline

Assistant Manager

Go Puff/ Liquor Barn
02.2022 - 05.2023

Scheduling Coordinator

Wright Of Indiana
01.2019 - 11.2021

Quality Control Inspector

Apl Logistics
09.2018 - 10.2020

Assistant Store Manager

Rite-Aid Pharmacy
04.2017 - 07.2018

Store Manager

Family Dollar
03.2015 - 04.2016

Medical Receptionist

Comprehensive Foot And Ankle Care
05.2014 - 09.2014

Assistant BP of Shoes Manager

Nordstrom
05.2011 - 04.2014

Sales Associate

Macy's
08.2008 - 05.2011

High School Diploma -

Fairdale High School

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MACEY WALKER