Machaela Scott
Palm Desert,CA
Summary
I am a hospitality major currently looking for a possible career change which is more family oriented. I am very driven in my work and learn quickly. I have worked practically every position within the restaurant industry other than managing.
Professional counter service worker with strong emphasis on team collaboration and achieving results. Adept at handling customer interactions, managing transactions, and maintaining organized workspaces. Known for reliability and flexibility in meeting changing needs. Skilled in customer service, cash handling, and multitasking in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Counter Help
Panda Express
04.2024 - Current
- Promoted special offers and upsold menu items effectively, increasing overall revenue per transaction.
- Contributed to positive workplace culture through excellent communication skills and proactive problem-solving abilities.
- Kept track of customer orders efficiently, minimizing errors and ensuring accuracy upon delivery or pickup.
- Assisted in updating menu offerings by providing feedback on popular items and identifying potential areas for improvement.
- Assisted customers with menu selections, offering suggestions based on individual preferences and dietary requirements.
- Maintained a clean and organized workspace to ensure smooth operations and an enjoyable customer experience.
- Adapted quickly during peak hours by prioritizing tasks strategically to accommodate high volumes of customers without compromising quality.
- Demonstrated strong multitasking capabilities by managing multiple tasks simultaneously while maintaining high standards in customer service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, meeting customer expectations consistently.
Bartender
Hotel Paseo
10.2022 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Bartender
Spotlight 29 Casino
10.2020 - 10.2022
- Greeted, served, and handled all other duties with a smile, making each customer feel welcome and comfortable.
- Maintained a clean, organized bar area, and ensured all bar equipment was maintained.
- Created new drink recipes using wine, spirits, and mixers, increasing revenue by $[x] per week.
- Recognized customers based on previous orders and knew the names of [x]% of customers by the end of the shift.
Bartender
Yamava Casino
07.2017 - 08.2020
- Greeted, served, and handled all other duties with a smile, making each customer feel welcome and comfortable.
- Maintained a clean, organized bar area, and ensured all bar equipment was maintained.
- Handled an average of [x] customers per hour, including one to two tables of [x] ([x] tables in a [x]-hour shift).
- Created new drink recipes using wine, spirits, and mixers, increasing revenue by $[x] per week.
- Recognized customers based on previous orders and knew the names of [x]% of customers by the end of the shift.
Pool Server
The Westin Mission Hills Golf Resort and Spa
12.2015 - 08.2020
- Provided customer service and was involved in training [x] new team members each month.
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction.
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually.
Barista
Panera Bread
02.2015 - 11.2015
- Assist fellow coworkers in preparing food orders for dining room and drive thru.
- Follow strict coffee and smoothie recipes for guest satisfaction.
- Prepare and package pastries and bakery items for dining room and drive thru.
- Assist in delivering food to table within dining room.
- Assist in preparing and restocking food items as needed when prep cook was not on site.
- Replenish dining room supplies and coffee as needed.
- Maintian a clean environment across the entire restauarant to ensure food safety protocols are being followed strictly.
Supervisor
Kelly's Yogurt
02.2014 - 11.2014
- Increased customer service and satisfaction scores by [x]% due to improved customer relations.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Provided customer service and was involved in training [x] new team members each month.
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually.
Line Cook and Prep Cook
HMS Host Palm Springs International Airport
11.2013 - 02.2014
- Maintained a clean and organized work station, receiving [x]% employer satisfaction for [x] months.
- Monitored and managed inventory of more than [x] ingredients.
- Supervised the preparation of [x] personal servings of soup, salad, pasta, and rice every week.
Hostess
RJ Gators
02.2011 - 01.2012
- Maintain and organized seating chart for restaurant evenly distributing tables amongst servers.
- Assist servers in drink orders when necessary.
- Maintain a clean front of house environment and maintain cleanliness of bathrooms for guests.
- Keep a well organized waiting list when restaurant is at max capacity.
- Take and charge togo orders for guests making sure that food stays warm until they arrive to pick up their order.
Games Lead
Six Flags Over Texas
01.2010 - 01.2011
Education
Bachelor of Science - Hospitality Management
California State Eastbay
Hayward, CA05-2026
Hospitality Management -
Cal Poly Pomona
Pomona, CA12.2023
Skills
- Customer service
- Guest services
- Communication skills
Certification
Riverside County Food Handlers Card
Timeline
Counter Help
Panda Express
04.2024 - Current
Bartender
Hotel Paseo
10.2022 - 02.2024
Bartender
Spotlight 29 Casino
10.2020 - 10.2022
Bartender
Yamava Casino
07.2017 - 08.2020
Pool Server
The Westin Mission Hills Golf Resort and Spa
12.2015 - 08.2020
Barista
Panera Bread
02.2015 - 11.2015
Supervisor
Kelly's Yogurt
02.2014 - 11.2014
Line Cook and Prep Cook
HMS Host Palm Springs International Airport
11.2013 - 02.2014
Hostess
RJ Gators
02.2011 - 01.2012
Games Lead
Six Flags Over Texas
01.2010 - 01.2011
Bachelor of Science - Hospitality Management
California State Eastbay
Hospitality Management -
Cal Poly Pomona
Similar Profiles
Carl Erick TipdasCarl Erick Tipdas
Kitchen Help at Panda Restaurant Group, Inc., Panda ExpressKitchen Help at Panda Restaurant Group, Inc., Panda Express
Tristan BarberiTristan Barberi
Cook at Panda Restaurant Group, Inc., Panda ExpressCook at Panda Restaurant Group, Inc., Panda Express
Oscar BarreraOscar Barrera
Assistant Store Manager at Panda Restaurant Group, Inc., Panda ExpressAssistant Store Manager at Panda Restaurant Group, Inc., Panda Express
Julian FavorJulian Favor
Back of House Cook at Panda Restaurant Group, Inc., Panda ExpressBack of House Cook at Panda Restaurant Group, Inc., Panda Express
Chase FoxChase Fox
Drummer/Vocalist/Songwriter/Producer/ Marketing at [Cut Ties]Drummer/Vocalist/Songwriter/Producer/ Marketing at [Cut Ties]