Machala Anderson
McBee,SC
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Applebees.
05.2021 - 01.2023
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules while meeting or exceeding labor goals of 73 CPLH or 14% SPLH
- Motivated and led team members to work together to achieve targets such as customer Satisfaction of 82% for customer feedback via SMG.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Met business targets with streamlined operations strategies.
- Oversaw payroll preparation and administration for staff.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Upheld policies, procedures and brand standards in operations.
- Performed scheduled inventory counts and supply audits.
- Coordinated inventory, stocking and ordering.
Assistant Manager
Biscuitville
01.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experiences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw AvT and waste to meet goals necessary to maintain profit.
- Responded to guest complaints and used BLAST to resolve any issues while protecting the brand.
- Worked on the New Unit Growth team to open 2 new locations, in a new market.
- Interviewed, Hired and worked to retain and develop current staff.
Front of House Manager
Wingbonz
08.2020 - 10.2021
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
Front of House Manager
Blacow Burger
02.2019 - 05.2020
- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Interviewed, hired and trained new employees.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Controlled and maintained labor costs through careful scheduling.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Replenished food items from inventory and rotated ingredients.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Managed portion control using correct utensils during preparation and plating.
Server
Cracker Barrell
01.2016 - 10.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Dave and Buster
05.2013 - 10.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Some College (No Degree) - Business Management
University of Phoenix
Tempe, AZGED -
Central Peidmont Community College
Concord , NC05.2016
Skills
- Inventory Control
- Training and development
- Policy/Program Development
- Performance Improvements
- Staff Scheduling
- Records Organization and Management
- Department Oversight
- Revenue Forecasting
- Budget Control
- Recruitment and Hiring
Accomplishments
- Achieved 120% staffing levels for new opening through effectively helping with interviewing, hiring and onboarding of new employees.
- Supervised team of 50 staff members.
- Developed a system for Team Members to use for submitting dr notes and time off requests via QR code.
- Received a 98 Ecosure score as the Manager on duty for a store previously struggling to meet requirements needed.
Timeline
Assistant Manager
Biscuitville
01.2023 - 04.2024
Assistant General Manager
Applebees.
05.2021 - 01.2023
Front of House Manager
Wingbonz
08.2020 - 10.2021
Front of House Manager
Blacow Burger
02.2019 - 05.2020
Server
Cracker Barrell
01.2016 - 10.2018
Server
Dave and Buster
05.2013 - 10.2015
Some College (No Degree) - Business Management
University of Phoenix
GED -
Central Peidmont Community College