Macharia Jackson
Saint Cloud,MN
Summary
Dynamic and resourceful Traveling Technician at Intent Tech LLC, adept at system diagnostics and technical troubleshooting. Enhanced client satisfaction through effective communication and meticulous documentation, while maximizing equipment lifespan. Proven ability to collaborate with teams and exceed service expectations, delivering tailored solutions that significantly reduced downtime.
Overview
9
9
years of professional experience
Work History
Traveling Technician
Intent Tech LLC
08.2024 - Current
- Ensured proper documentation of all completed work orders, including detailed notes about actions taken, parts used, and labor hours incurred during each service call.
- Developed strong relationships with customers through professional rapport building and reliable support in resolving their technical needs.
- Enhanced system performance for clients by conducting thorough diagnostics and applying necessary repairs or updates.
- Maximized equipment lifespan for clients through regular inspections followed by necessary adjustments or part replacements as needed.
- Collaborated with team members to ensure consistent delivery of high-quality service across all client interactions.
- Managed time effectively while juggling multiple tasks such as scheduling appointments, traveling between locations, and completing paperwork accurately within deadlines.
- Delivered exceptional customer service by providing clear explanations of technical issues and proposed solutions in easily understandable terms.
- Demonstrated resourcefulness in identifying alternative solutions when faced with unexpected challenges during on-site visits.
- Exceeded customer expectations by going above and beyond in providing personalized solutions tailored to their specific needs.
- Promoted a safe working environment by adhering to established safety guidelines during all on-site activities involving equipment installation or repair tasks.
- Reduced downtime for customers through efficient troubleshooting and repair of hardware, software, and network issues.
- Assisted in achieving company goals by meeting or exceeding assigned sales targets for various product lines and services offered.
Handy Person
Self Employed
10.2023 - 08.2024
- Installed various home appliances to improve client comfort and convenience.
- Maintained high levels of quality control with meticulous attention to detail in all performed tasks.
- Prioritized urgent repair requests, minimizing downtime for clients experiencing critical issues.
- Reduced repair costs for clients by employing efficient troubleshooting techniques.
- Utilized effective communication skills to understand client needs clearly before starting work on any project.
Tile Installer
BCS Tile Solutions
03.2023 - 09.2023
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Optimized material usage through strategic layout planning that maximized visual impact while minimizing costs for clients.
- Achieved high levels of client satisfaction through clear communication of expectations throughout the entirety of the project timeline from initial consultation to final walkthroughs.
- Minimized callbacks by thoroughly inspecting completed work for any imperfections or necessary adjustments before leaving the job site.
- Worked professionally with other tradespeople on successful, on-time project completion.
- Ensured timely completion of projects by effectively managing time and resources for multiple simultaneous jobs.
- Installed tile flooring in residential homes and commercial buildings.
- Streamlined installation processes, implementing efficient methods to increase overall productivity without compromising quality.
- Used specialized tools and equipment to cut, shape and install tile.
- Cut and prepared tiles for installation following precise measurements and job specifications.
- Maintained safe, clean and organized work environment.
- Completed skilled repairs of existing tile installations.
- Created watertight finish on tiles by sealing surfaces and adding grout.
Tile Installer
Always Tile & Stone
07.2020 - 02.2023
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Optimized material usage through strategic layout planning that maximized visual impact while minimizing costs for clients.
- Minimized callbacks by thoroughly inspecting completed work for any imperfections or necessary adjustments before leaving the job site.
- Achieved high levels of client satisfaction through clear communication of expectations throughout the entirety of the project timeline from initial consultation to final walkthroughs.
- Worked professionally with other tradespeople on successful, on-time project completion.
- Installed tile flooring in residential homes and commercial buildings.
- Cut and prepared tiles for installation following precise measurements and job specifications.
- Maintained safe, clean and organized work environment.
- Created watertight finish on tiles by sealing surfaces and adding grout.
- Inspected floors before, during and after tile installation and reported identified concerns.
- Resolved problems arising during tile installation process, maintaining quality and code compliance.
- Delivered excellent customer services, promptly addressing concerns and questions.
Hospital Corpsman
U.S. Navy
03.2016 - 07.2020
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Rendered emergency medical treatment and administered immunization programs.
- Supported medical interventions across different healthcare scenarios.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Promoted a positive work environment through effective teamwork and open communication among colleagues across departments.
- Participated in ongoing professional development opportunities to stay current on industry best practices, ultimately elevating the quality of patient care provided.
- Updated medical records in EMR system and double-checked data for accuracy.
- Assisted in surgical procedures, maintaining a sterile environment and managing surgical instruments with precision.
- Streamlined clinic operations by assisting with scheduling appointments, managing patient flow, and coordinating follow-up care as needed.
- Coordinated inventory management efforts for medical supplies, minimizing waste while ensuring adequate stock levels for seamless operations.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Assisted in the development of patient care plans, offering valuable input based on clinical observations and expertise.
- Supported transportation efforts for medical evacuations.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Contributed to the development of new training materials for incoming Hospital Corpsmen, enhancing overall knowledge within the department.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Utilized medical instruments to perform minor surgeries and other procedures.
- Educated patients on preventative care measures, promoting overall health and well-being through informed decisionmaking.
- Administered medications and treatments accurately, ensuring proper dosage and timely administration for optimal results.
- Reduced infection rates by diligently adhering to strict sterilization protocols when handling equipment and preparing patients for procedures.
- Improved patient satisfaction by delivering compassionate care and addressing individual concerns or needs.
Education
High School Diploma - Arts And Design
Bartlett High School
Bartlett, TN05.2015
Skills
- Equipment maintenance
- System diagnostics
- Technical troubleshooting
- Document management
- Field service
- Quality control
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
- Equipment installation
- Power tools usage
- Multitasking capacity
- Teamwork and collaboration
- Multitasking Abilities
- Work order completion
Timeline
Traveling Technician
Intent Tech LLC
08.2024 - Current
Handy Person
Self Employed
10.2023 - 08.2024
Tile Installer
BCS Tile Solutions
03.2023 - 09.2023
Tile Installer
Always Tile & Stone
07.2020 - 02.2023
Hospital Corpsman
U.S. Navy
03.2016 - 07.2020
High School Diploma - Arts And Design
Bartlett High School
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