Mache Reibsome
Marion
Summary
Achieved seamless scheduling and coverage through proactive management of staff hours. Enhanced team performance by implementing effective training and payroll practices. Cultivated strong relationships with customers, contributing to a welcoming environment. Maintained high standards of honesty and adherence to regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Paraprofessional (temporary)
Mississinewa Community Schools
11.2024 - 05.2025
- Worked one-on-one with students to reinforce learning of materials.
- Communicated student progress and concerns to teacher.
- Assisted students with general homework and class assignments.
- Collaborated with other paraprofessionals and professionals within the school district on best practices for working with special needs children.
- Demonstrated a thorough understanding of accommodations necessary for students with disabilities.
- Assisted in the delivery of instruction according to IEPs or 504 Plans by providing one-on-one or small group assistance as needed.
- Provided positive and nurturing support while attending to students' physical, personal, and emotional needs.
- Demonstrated patience, compassion, and empathy in various situations.
Support Professional
Conduent
12.2022 - 11.2024
- Process Medicaid applications
- Enroll in qhp and Medicaid
- Verify clients
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Assisted with training and mentoring new team members.
- Met daily customer service quotas with a focus on quality.
- Updated and maintained database with accurate customer information and timely data entry.
- Logged details of customer service calls in computer system following correct protocols.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
Lab Tech
Parkview Health
11.2021 - 11.2022
- Successfully drew blood from patients of all ages and skill levels in a timely manner.
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties.
- Maintained excellent communication skills to provide comfort for patients during the collection process.
- Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and bio hazardous materials.
- Ensured compliance with OSHA standards regarding universal precautions for infectious diseases.
- Checked paperwork for completeness and accuracy of information.
- Accurately documented patient information into electronic health records systems.
- Proficiently operated centrifuges, microscopes, pipettes, syringes, diluters, analyzers, computers, and other lab equipment as needed.
- Successfully collected and processed high volume of blood specimens for laboratory analysis.
- Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels.
- Answered patient questions regarding collection techniques and offered additional resources on collection process.
- Kept lab logs, reference materials, and other important data up to date.
- Processed patient samples according to established laboratory protocol guidelines.
- Built the ability to recognize and respond to difficult or unusual patient situations.
- Contributed to an organized, efficient workflow within the laboratory environment.
- Provided accurate collection instructions for random urine specimens and processed according to policies.
- Assisted with specimen processing and pre-analytical testing functions.
- Assisted physicians in drawing blood from newborn infants or pediatric patients as necessary.
- Efficiently managed multiple tasks simultaneously while maintaining attention to detail.
- Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture methods.
- Trained medical personnel in phlebotomy techniques and laboratory processes.
Phlebotomist
Marion Health
06.2021 - 11.2021
- Performed venipuncture procedures with accuracy and precision.
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
- Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and bio hazardous materials.
- Ensured compliance with OSHA standards regarding universal precautions for infectious diseases.
- Effectively communicated with patients to ensure accurate collection of specimens and obtain consent.
- Accurately documented patient information into electronic health records systems.
- Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels.
- Answered patient questions regarding collection techniques and offered additional resources on collection process.
- Kept lab logs, reference materials, and other important data up to date.
- Provided accurate collection instructions for random urine specimens and processed according to policies.
- Assisted physicians in drawing blood from newborn infants or pediatric patients as necessary.
House Manager
AID of Indiana
05.2025 - Current
- Managed household operations, ensuring smooth daily functioning and high standards of cleanliness.
- Coordinated schedules for staff and family activities, optimizing time management and resource allocation.
- Oversaw maintenance and repair tasks, enhancing home safety and functionality through proactive measures.
- Developed and implemented household budgets, maintaining financial accuracy and efficient resource use.
- Trained and supervised domestic staff, fostering a collaborative environment focused on excellence in service delivery.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
Temporary Associate
All Star Staffing
05.2015 - 11.2018
- Entered data into the system
- Processed applications for food stamps and Medicaid
- Made phone calls to set up appointments for eligibility
- Worked different temp positions as needed.
- Worked in different positions ranging from remote work to warehouses.
Customer Service
Wal-Mart
06.2011 - 09.2013
- Prepared orders according to customer preferences
- Opened new inventory and rotated stock by dates to maintain freshness
- Maintained a neat, clean and sanitized area according to requirements
- Answered phones call inquiries about products and services
- Provided exceptional customer service to all customers even in peak business periods
- Promptly and emphatically handled customers concerns and complaints
Education
Paraprofessional Certification - undefined
01.2024
Phlebotomy Certification - Phlebotomy
Ivy Tech Community College
01.2021
Diploma - General Studies
Marion High School
01.2011
Skills
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Facilitated effective communication strategies to enhance team collaboration
- Mastered medical terminology to enhance communication within healthcare teams
- Executed word processing tasks to ensure accurate documentation and efficient communication
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Safeguarded sensitive information to ensure compliance with confidentiality standards
- Oversaw inventory management processes to ensure optimal stock levels
- Executed venipuncture procedures to facilitate accurate blood sample collection
- Assisted in managing multi-line phone systems to facilitate effective communication Supported team members in utilizing phone features for improved customer service Maintained phone equipment to ensure operational efficiency
- Executed computer operations to ensure system functionality and efficiency
- Executed food preparation processes to ensure timely service delivery
- Supported quality assurance processes to maintain product standards Assisted in identifying defects and implementing corrective actions Collaborated with team members to enhance overall quality control measures
- Utilized Microsoft Word to create and format professional documents
- Executed laboratory experiments and procedures to ensure accurate results
- Acquired extensive experience in hospital operations and patient care management
- Administered CPR and first aid to individuals in emergency situations Assisted in maintaining a safe environment by responding promptly to health-related incidents Supported training sessions for peers on basic life-saving techniques
- Facilitated classroom support by assisting educators in delivering effective instruction
- Facilitated classroom activities and supported instructional delivery for enhanced student learning
- Executed comprehensive data collection processes to ensure accurate information gathering
- Ensured precision and reliability in data management processes
- Cultivated comprehensive office experience through diverse administrative tasks
- Cultivated self-discipline to enhance personal productivity and focus
- Demonstrated meticulous attention to detail in all tasks and projects
- Executed multiple tasks simultaneously to enhance operational efficiency
- Executed thorough cleaning protocols to maintain hygiene standards
- Facilitated developmental activities and educational programs for children
- Administered cash register operations with precision and accuracy
- Appointment coordination
- Staff training
- Employee scheduling
- Financial management
- Housekeeping
- Event planning
- Menu planning
- Behavior modeling
- Personal shopping
- Transportation arrangements
- Maintenance coordination
Certification
BLS certification
Timeline
House Manager
AID of Indiana
05.2025 - Current
Paraprofessional (temporary)
Mississinewa Community Schools
11.2024 - 05.2025
Support Professional
Conduent
12.2022 - 11.2024
Lab Tech
Parkview Health
11.2021 - 11.2022
Phlebotomist
Marion Health
06.2021 - 11.2021
Temporary Associate
All Star Staffing
05.2015 - 11.2018
Customer Service
Wal-Mart
06.2011 - 09.2013
Paraprofessional Certification - undefined
Phlebotomy Certification - Phlebotomy
Ivy Tech Community College
Diploma - General Studies
Marion High School