Machell Sorenson
Orem,UT
Summary
Office Manager and tax professional offering leadership experience in various positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills, professionalism and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Business Office Manager
Paul Sorenson CPA And Associates
1649 Mtn. Oaks Dr., Orem Utah
03.2017 - 07.2023
- Business and Personal Tax Preparer
- Responsibilities: Compliance, Licensure, Education, supplies, website maintenance
- Scheduling, correspondence with clients, office phone calls
- Maximized cash flow through optimal billing and collection processes.
- e-filing, meeting deadlines, IRS cooraspondence
Cheif Operations Officer/ Human Resources Officer
Canyon Breeze Senior Living
380 E 240 N, Orem, Utah
01.2017 - 02.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interviewed, hiring/firing of staff, maintenance and completion of employee files, rent collection,
- Planned and resourced personnel and logistics for operations throughout facility, kitchen, maintenance, housekeeping, activities coordination and execution, medical staff scheduling, marketing, website, brochure design.
- Responsible for compliance, licensure, coordination with state entities, kept current and complete records of resident files. Coordination with families and residents moving in and out of facility.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings through monthly staff training meetings.
- Emergency team member for emergency calls and administrative decision making.
- Maintained constructive client and vendor relationships.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase positive reputation with families and community.
Administrative/Front Office Secretary
Springville High, Nebo School District
Spanish Fork, UT
08.1994 - 12.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build a positive rapport and retention between parents and the High School.
- Answered phones and e-mails in timely manner. Coordination with parents, school organization heads, administration, teachers
- Coordinated and staffed all substitute teachers on a daily basis for the High School.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Responsible for scheduling transportation for all athletic clubs and organizations, collection and recording of student athlete permission forms for up to six hundred athletes per year.
- Responsible for ordering and distributing teaching supplies and incoming freight for teaching staff.
- Student registration, faculty mail organization, special event coordination. administrative scheduling, Ringing of bells for daily class bell schedule, student check-out, coordination with staff secretaries, information dissemination with applicable department
- Constant coordination with campus supervisor and maintenance department
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Emergency management of any kind. Organization of Faculty and Staff meetings and dinners. Liaison with Parent Teacher Organization.
IT and Security Support Specialist
Mountain View Hospital
Payson, UT
05.2010 - 01.2013
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Distribute corporate daily reports to hospital department heads
- Using internal programs, coordinated and produced daily census.
- Data entry of emergency room patient charges
- Adjusted patient billing accounts as directed by business office
- Audited security report regarding computer usage throughout hospital
- Used [Software] to create and updated tracking documents.
- Responded to employee inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UTBachelor of Science - Business Management/ Accounting
Utah Valley University
Orem, UT12.2018
Skills
- Administrative Management
- Interpersonal Skills
- Communication Skills
- Team Management
- Organizational Skills
- Human Resources
- Reliability
- Professionalism
- Deadline Management
- Drake Tax Program
- Microsoft Office
- Quickbooks
- Invoicing/Receivables
- Data Entry
Timeline
Business Office Manager
Paul Sorenson CPA And Associates
03.2017 - 07.2023
Cheif Operations Officer/ Human Resources Officer
Canyon Breeze Senior Living
01.2017 - 02.2022
IT and Security Support Specialist
Mountain View Hospital
05.2010 - 01.2013
Administrative/Front Office Secretary
Springville High, Nebo School District
08.1994 - 12.2016
High School Diploma -
Spanish Fork High School
Bachelor of Science - Business Management/ Accounting
Utah Valley University