Machell Sorenson
Orem,UT
Summary
Office Manager and tax professional offering leadership experience in various positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills, professionalism and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Business Office Manager
Paul Sorenson CPA And Associates
03.2017 - 07.2023
- Business and Personal Tax Preparer
- Responsibilities: Compliance, Licensure, Education, supplies, website maintenance
- Scheduling, correspondence with clients, office phone calls
- Maximized cash flow through optimal billing and collection processes.
- e-filing, meeting deadlines, IRS cooraspondence
Cheif Operations Officer/ Human Resources Officer
Canyon Breeze Senior Living
01.2017 - 02.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interviewed, hiring/firing of staff, maintenance and completion of employee files, rent collection,
- Planned and resourced personnel and logistics for operations throughout facility, kitchen, maintenance, housekeeping, activities coordination and execution, medical staff scheduling, marketing, website, brochure design.
- Responsible for compliance, licensure, coordination with state entities, kept current and complete records of resident files. Coordination with families and residents moving in and out of facility.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings through monthly staff training meetings.
- Emergency team member for emergency calls and administrative decision making.
- Maintained constructive client and vendor relationships.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase positive reputation with families and community.
Administrative/Front Office Secretary
Springville High, Nebo School District
08.1994 - 12.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build a positive rapport and retention between parents and the High School.
- Answered phones and e-mails in timely manner. Coordination with parents, school organization heads, administration, teachers
- Coordinated and staffed all substitute teachers on a daily basis for the High School.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Responsible for scheduling transportation for all athletic clubs and organizations, collection and recording of student athlete permission forms for up to six hundred athletes per year.
- Responsible for ordering and distributing teaching supplies and incoming freight for teaching staff.
- Student registration, faculty mail organization, special event coordination. administrative scheduling, Ringing of bells for daily class bell schedule, student check-out, coordination with staff secretaries, information dissemination with applicable department
- Constant coordination with campus supervisor and maintenance department
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Emergency management of any kind. Organization of Faculty and Staff meetings and dinners. Liaison with Parent Teacher Organization.
IT and Security Support Specialist
Mountain View Hospital
05.2010 - 01.2013
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Distribute corporate daily reports to hospital department heads
- Using internal programs, coordinated and produced daily census.
- Data entry of emergency room patient charges
- Adjusted patient billing accounts as directed by business office
- Audited security report regarding computer usage throughout hospital
- Used [Software] to create and updated tracking documents.
- Responded to employee inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UTBachelor of Science - Business Management/ Accounting
Utah Valley University
Orem, UT12.2018
Skills
- Administrative Management
- Interpersonal Skills
- Communication Skills
- Team Management
- Organizational Skills
- Human Resources
- Reliability
- Professionalism
- Deadline Management
- Drake Tax Program
- Microsoft Office
- Quickbooks
- Invoicing/Receivables
- Data Entry
Timeline
Business Office Manager
Paul Sorenson CPA And Associates
03.2017 - 07.2023
Cheif Operations Officer/ Human Resources Officer
Canyon Breeze Senior Living
01.2017 - 02.2022
IT and Security Support Specialist
Mountain View Hospital
05.2010 - 01.2013
Administrative/Front Office Secretary
Springville High, Nebo School District
08.1994 - 12.2016
High School Diploma -
Spanish Fork High School
Bachelor of Science - Business Management/ Accounting
Utah Valley University
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