MACHELL WILLIAMS
Property Manager
Florissant,MO
Summary
Skilled Community Manager with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving community satisfaction.
Overview
16
16
years of professional experience
Work History
Residential Property Manager
Sansone Group
01.2023 - Current
- Collected and maintained careful records of rental payments and payment dates.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Fostered sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with legal counsel to resolve tenant disputes.
- Administered operations to handle needs of more than 142 tenants across 142 property units.
Leasing Consultant
Professional Equities
10.2022 - 01.2023
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Prep tenant file for evictions
- Manage over 50 customer calls daily.
Assistant Community Manager
Vatterott Properties
09.2022 - 10.2022
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Work with OneSite Property Software
- Complete annual recertification's
- Prepare and maintain residents files for audits
Assistant Community Manager
The Habitat Company
01.2022 - 09.2022
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Recertification's, interims, background screening, payables
- Tax credit, knowledge of Yardi Software
Lead Production Worker
Spectrum Brands
10.2018 - 12.2021
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored workers on site during production activities for safety procedures compliance.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Supervised 13 employees
- Sanitize and clean Rawhide area for quality control
Patient Registration Specialist
St. Louis ConnectCare
09.2008 - 10.2013
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Imaged and scanned patient and registration documentation into electronic patient record.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Accurately inputted patient and insurance information into company's computer system using.
- Register patients for Specialty, Urgent Care and STD Clinics. Maintain strict patient and HIPPA confidentiality.
Front Office Receptionist
Quality Care Internist
11.2007 - 08.2009
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted visitors and customers upon arrival.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- ICD-9 Coding, billing, collect co-pays, verify insurance, call in prescriptions, and schedule MRI's, pre-certs, filing, request medical records.
Education
Some College (No Degree) - Medical Billing And Coding Certification
Everest College
Earth City, MOCertified Nurse Assistant License
Forest Park Community College
St Louis, MO05.2004
High School Diploma -
San Diego International Studies
San Diego, CA1987
Skills
- Building Systems and Services
- Property Management Software Understanding
- Resident Relations
- Yardi and OneSite Knowledge
- Fair Housing Policies
- Section 8, Tax Credit and Affordable Housing
- Property Tours and Inspections
- Telephone and Email Etiquette
- Application Verification
- Property Management
- Resident Relations
- Property Inspections
- Rent Collection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Residential Property Manager
Sansone Group
01.2023 - Current
Leasing Consultant
Professional Equities
10.2022 - 01.2023
Assistant Community Manager
Vatterott Properties
09.2022 - 10.2022
Assistant Community Manager
The Habitat Company
01.2022 - 09.2022
Lead Production Worker
Spectrum Brands
10.2018 - 12.2021
Patient Registration Specialist
St. Louis ConnectCare
09.2008 - 10.2013
Front Office Receptionist
Quality Care Internist
11.2007 - 08.2009
Some College (No Degree) - Medical Billing And Coding Certification
Everest College
Certified Nurse Assistant License
Forest Park Community College
High School Diploma -
San Diego International Studies
Similar Profiles
Sharron Y. EssexSharron Y. Essex
Assistant Property Manager at Sansone GroupAssistant Property Manager at Sansone Group
Tawanna BrittleTawanna Brittle
Customer Service Cashier at Sansone Auto MallCustomer Service Cashier at Sansone Auto Mall
Kenia CastilloKenia Castillo
Nanny at Erika SansoneNanny at Erika Sansone