Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Accomplishments
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Machelle Ellsworth

Portland,IN

Summary

Dynamic and results-driven professional with extensive experience at Fort Recovery Industries as a Shipper/Receiver. Proven expertise in efficient load distribution and innovative packaging strategies, coupled with strong communication skills. Successfully enhanced inventory accuracy and trained new team members, contributing to a more productive and organized warehouse environment.

Overview

30
30
years of professional experience

Work History

Shipper/receiver

Fort Recovery Industries
11.2012 - Current
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Assisted in maintaining a safe working environment by following established workplace safety guidelines.
  • Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
  • Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
  • Processed and restocked returns.
  • Maximized warehouse space utilization through strategic pallet stacking techniques and optimized storage layouts.
  • Coordinated storage locations and product movements.
  • Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
  • Trained new team members on company shipping processes, enhancing overall department performance.
  • Collaborated with sales and customer service teams to address client concerns regarding shipments quickly and effectively.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Used sit down forklift to load and unloaded goods from trucks and containers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Kept work areas clean, safe, and organized.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Trained new employees on receiving procedures, improving overall team performance.

Customer Service Representative

Fleetwood Recreational Vehicles
03.2000 - 11.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Assistant Manager

Perkins Restaurants & Bakery
03.1995 - 09.1999
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

Jay County High School
Portland, IN
05.1989

Skills

  • Certified Forklift Operator
  • Skilled Forklift Operator
  • Efficient Load Distribution
  • Innovative Packaging Strategies
  • Product Packaging
  • Service Excellence
  • Logical Reasoning Skills
  • Problem resolution

Timeline

Shipper/receiver

Fort Recovery Industries
11.2012 - Current

Customer Service Representative

Fleetwood Recreational Vehicles
03.2000 - 11.2012

Assistant Manager

Perkins Restaurants & Bakery
03.1995 - 09.1999

Jay County High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 20 staff members.

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Machelle Ellsworth