Summary
Overview
Work History
Education
Skills
Timeline
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Machelle Schanely

Cottonwood,AZ

Summary

Proven Referral Coordinator with a track record of enhancing patient care and streamlining referral processes at Spectrum Health Care. Expert in healthcare terminology and insurance verification, I excel in organizational competence and critical thinking. Achieved significant improvements in workflow efficiency and patient satisfaction through innovative strategies and effective communication.

Overview

9
9
years of professional experience

Work History

Referral Coordinator

Spectrum Health Care
Cottonwood, AZ
09.2021 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Streamlined referral process by implementing efficient tracking and communication systems.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Developed and implemented effective strategies to increase referral sources.
  • Participated in quality improvement projects aimed at optimizing efficiency within the Referral Coordinator department.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Scheduled appointments with specialists on behalf of clients.

Resident Coordinator

Christian Care
Cottonwood, AZ
06.2015 - 09.2021
  • Managed move-in and move-out processes efficiently, minimizing vacancy periods for maximum occupancy rates.
  • Coordinated with leasing agents to ensure seamless transitions for incoming residents, reducing stress during relocation.
  • Created informative newsletters highlighting community updates and events, fostering a sense of belonging among residents.
  • Collaborated with maintenance teams to promptly address resident issues, ensuring high levels of satisfaction.
  • Enhanced resident satisfaction by addressing concerns and implementing solutions in a timely manner.
  • Conducted regular property inspections to identify areas needing improvement or maintenance, maintaining a well-kept living environment for all occupants.
  • Streamlined communication between residents and management through organized meetings and feedback sessions.
  • Assisted property managers with administrative tasks as needed, contributing to smooth daily operations of the community.
  • Developed and implemented programs to meet the needs of residents.
  • Coordinated with other departments to ensure efficient delivery of services.

Education

Associates - Business Management

Yavapai College
Prescott, AZ
05-2020

Skills

  • Pre-authorizations
  • Insurance Verification
  • Healthcare Terminology
  • Multi-line phone proficiency
  • Proven Organizational Competence
  • Detail-Oriented Data Input
  • Appointment Scheduling
  • Follow-up Coordination
  • HIPAA Regulations
  • Critical Thinking
  • Scheduling Software
  • Referral wait list management
  • Referral tracking
  • Electronic patient charts
  • Referring physician communication

Timeline

Referral Coordinator

Spectrum Health Care
09.2021 - Current

Resident Coordinator

Christian Care
06.2015 - 09.2021

Associates - Business Management

Yavapai College

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Machelle Schanely