Machelle C. Koetting

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.
• Checked patient insurance, demographic, and health history to keep information current.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Fostered welcoming environment, greeting patients warmly upon arrival.

• Specializing in Face Painting, balloon twisting art, Glitter tattoos, Mock Henna Tattoos, magic act, puppets, Easter Bunny, Mrs Clause, Plush mascot suit for a unicorn, cat, and pig
• We do Birthday parties, corporate events, reunions, weddings, customer appreciations, and almost any event you want to make special
• References include: Ashley from Jefferson City Country Club-
• Deb Bushman from Hollon Chiropractic- Paulette from Pier Ponte General Store- Chelsea from the governors mansion
• Karen From Meadow lake Country club

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

• Greet and direct customers coming into the office~ Answer phone and emails
• Plan events for Capital Mall- assist General Management with décor and events
• Manage files and filing system
• Maintain hard copy and system Certificates of Insurance for contractors and tenants
• Schedule and maintain order of Birthday party room rental and Trade Day clientele. continued page 2
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.

• Reviewed accounts and charges with guests at checkout
• Greeted guests on arrival and directed guests to assigned rooms ~Collected credit card information for each transaction and posted charges to customer folios
• Coordinated with housekeeping and maintenance to help resolve room problems
• Assisted customers in obtaining available hotel services
• Represented brand by upholding hotels' high standards of quality and service
• Supported guests in receiving requested assistance with resolving problems
• Managed guest reservations and room assignments
• Made and confirmed reservations for guests staying at property and for all off-site services such as dinners and entertainment
• Maintained clean and well stocked lobby, including setting up and breaking down daily breakfast services
• Organized efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests
• Coordinated responses to guests needs by working with housekeeping, room service, and maintenance

• Supported associates with requested assistance at resolving problems
• Represented brand name by upholding Unilevers high standards of quality by working with quality in rejecting, labeling, and systematically blocking poor quality components
• Managed computer use expectations by processing computer generated errors, adjusting production orders and mas teco of finished orders
• Coordinated with cyclical counter to analyze problems, adjust orders and use problem solving skills to determine process problems and resolve them. ~Assisted with counting and systematic imputing components back into SAP inventory system
• Able to work in a fast paced and stressful situations while maintaining a professional composure and still meet deadlines.

I attended The Health Occupations program my senior year. I received a certificate of achievement but needed more working hours and of course to take the certified nurses assistant test in order to be a CNA.

I studied general classes with the intention of going into the nursing program at Lincoln University.

attended Eldon Elementary through graduating