Macheryl Williams
Phenix City,AL
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and feedback at NexRep. Skilled in active listening and critical thinking, adept at managing high-stress situations with professionalism. Demonstrated ability to improve service delivery, leading to significant positive client retention and satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
NexRep
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Arise Virtual Solutions Inc.
01.2012 - 01.2022
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Afni Call Center
12.2009 - 12.2011
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
ACCENT
01.2007 - 11.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Eustis High School
Eustis, FL05-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
NexRep
02.2022 - Current
Customer Service Representative
Arise Virtual Solutions Inc.
01.2012 - 01.2022
Customer Service Representative
Afni Call Center
12.2009 - 12.2011
Customer Service Representative
ACCENT
01.2007 - 11.2009
High School Diploma -
Eustis High School
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