Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Machie Kubera Wijetilaka

Dallas,TX

Summary

Dynamic retail and hospitality professional with over 20 years of experience managing large-scale operations, enhancing team morale, and driving consistent sales growth. Proven ability to transform workplace culture by implementing effective programs that reduce tension and eliminate toxic environments, fostering highly motivated and productive teams. Recently transitioned into luxury concierge services, delivering exceptional experiences to global leaders, billionaires, and internationally renowned celebrities with a focus on discretion, precision, and unparalleled service excellence.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Founder & Manager

Kubera & Edhas LLC
01.2023 - Current
  • Established and manage a small-scale business venture focusing on diverse services including retailing, personalized services, and catering to localized cleaning needs.
  • Strategize to cater to niche market demands and provide unique customer experiences.
  • Implement flexible operational models to adapt to evolving market trends.

Greeter for Black Lane - Emirates

Plaza Premium Lounge
06.2022 - Current
  • Served as the primary Blacklane representative for Emirates Business Class, ensuring seamless transition from terminal to chauffeur service for premium passengers.
  • Oversaw driver presentation and professionalism, verifying punctuality, dress code adherence, and service quality to uphold luxury brand standards.
  • Acted as the liaison between Emirates, Blacklane, drivers, and passengers to quickly resolve service-related issues and maintain smooth operations.
  • Committed to delivering exceptional customer experiences, consistently ensuring every passenger received courteous, timely, and top-tier service.

Passenger Consultant

Plaza Premium Meet & Greet
06.2022 - Current
  • Delivered exceptional VIP concierge services at international airports, ensuring seamless arrivals and departures for world leaders, A-list celebrities, and global billionaires.
  • Expertly coordinated personalized airport experiences, including expedited immigration, baggage handling, and private lounge access for high-profile clientele.
  • Maintained absolute discretion and professionalism while managing the unique needs of ultra-high-net-worth individuals and dignitaries under tight security protocols.
  • Collaborated closely with airline, immigration, and security teams to ensure timely, confidential, and stress-free travel experiences for elite passengers.
  • Cultivated a reputation for elite-level hospitality, anticipating client preferences and delivering personalized service that exceeded expectations of the world’s most discerning travelers.

Multi Unit Manager

AVOLTA
08.2015 - 04.2022
  • Oversaw multi-unit retail and food & beverage operations within DFW Airport, managing over 80 team members across multiple high-volume locations in one of the world’s busiest travel hubs.
  • Successfully led daily operations, staffing, training, and performance management to achieve consistent excellence in service, compliance, and brand standards.
  • Drove $5.6 million in annual sales through strategic planning, inventory control, and cost management, while maximizing customer satisfaction in a fast-paced airport environment.
  • Implemented process improvements and operational efficiencies that enhanced team productivity and contributed to year-over-year revenue growth across all units.

General Manager

Dunkin Plc
05.2014 - 03.2015
  • Monitored sales and managed inventory levels.
  • Handled staffing, recruitment, payroll, and budgeting.
  • Enforced safety, health, and security rules.

Crew Member

Dunkin Plc
10.2012 - 05.2014
  • Provided customer service, baking, and housekeeping.
  • Managed overnight operations and drive-through services.

Operation Manager

Cargills Ceylon
09.2010 - 03.2011
  • Led operations across 28 mid-sized supermarkets in Colombo, Sri Lanka, managing over 300 staff and achieving annual sales exceeding SLR 85 million.
  • Developed and executed strategic plans to optimize store performance, streamline supply chain operations, and drive consistent revenue growth.
  • Oversaw recruitment, training, and performance management for a diverse workforce, fostering a high-performing and customer-focused team culture.
  • Implemented inventory control, merchandising standards, and cost-efficiency initiatives that significantly improved profit margins and operational consistency.

Duty Manager

Tesco Express
02.2003 - 05.2008
  • Managed customer experience, store remodeling, and stock control.
  • Oversaw inventory, staffing, recruitment, payroll, and budgeting.
  • Conduct and schedule stock count.
  • Enforce health & Safety policies, rules.

Education

MBA -

Federation University of Australia
Melbourne, Victoria
08.2010

Skills

  • Problem Solving
  • Collaboration
  • IT Savvy
  • Delegation
  • Stakeholder Coordination
  • Talent Management
  • Customer Relationship Management
  • Detail Orientation
  • Specialized Management
  • Managing Immigrant Employees
  • Strong Negotiation Skills
  • Recruiting
  • Coaching
  • Fast Learner Training
  • Adaptation
  • Business Development
  • SharePoint Business
  • Fast Track Operations

Languages

English
Tamil
Sinhala

Certification

ongoing goggle data analytics certificate

Timeline

Founder & Manager

Kubera & Edhas LLC
01.2023 - Current

Greeter for Black Lane - Emirates

Plaza Premium Lounge
06.2022 - Current

Passenger Consultant

Plaza Premium Meet & Greet
06.2022 - Current

Multi Unit Manager

AVOLTA
08.2015 - 04.2022

General Manager

Dunkin Plc
05.2014 - 03.2015

Crew Member

Dunkin Plc
10.2012 - 05.2014

Operation Manager

Cargills Ceylon
09.2010 - 03.2011

Duty Manager

Tesco Express
02.2003 - 05.2008

MBA -

Federation University of Australia

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