Ma.Christena Jenkins
Clovis,NM
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Reliable Bank Teller known for high productivity and efficient task completion. Skilled in cash handling, customer service, and financial transactions with proficiency in problem-solving, communication, and time management. Excel at building trust with customers through empathetic listening and accurate transaction processing. Skilled Teller with background in financial transactions and customer service. Strong understanding of banking regulations and compliance procedures. Proficient in cash handling, cross-selling bank products and maintaining high levels of customer satisfaction. Previously contributed to improvement of branch sales through effective client relationship management.
Overview
2
2
years of professional experience
Work History
Bank Teller
Cannon Federal Credit Union
Clovis, NM
07.2023 - 04.2024
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Assisted customers with basic technical issues related to digital banking platforms.
- Prepared reports on transaction activity for management review.
- Maintained accurate records of all financial transactions.
- Provided assistance to other tellers during peak business hours as needed.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
Sales Representative
Advantage Solutions Military
San Diego, CA
12.2021 - 07.2023
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed market trends to identify potential sales opportunities.
- Managed inventory levels by ordering sufficient stock for each account.
- Provided technical support for customers using the company's products or services.
- Analyzed customer feedback to improve products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Developed and maintained relationships with customers to ensure repeat business.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Collaborated with marketing team to create promotional materials for products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Identified opportunities for cross-selling additional products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Researched competitors' products, prices, and sales techniques.
- Prepared and delivered appropriate presentations on products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Organized store by returning merchandise to proper areas and restocked displays.
- Negotiated deals and handled complaints or objections.
- Prepared merchandise for purchase or rental.
Education
High School Diploma -
Bulacao Community High School
Bulacao Cebu City, Philippines04-2010
Skills
- Money Handling
- Customer Needs Assessment
- Customer Relationship Management
- Asset Management
- Financial Transactions
- Cash counting
- Transaction Processing
- Balance Transfers
- Money orders
- Upselling skills
Languages
Filipino
Native/ Bilingual
Cebuano
Native/ Bilingual
References
References available upon request.
Timeline
Bank Teller
Cannon Federal Credit Union
07.2023 - 04.2024
Sales Representative
Advantage Solutions Military
12.2021 - 07.2023
High School Diploma -
Bulacao Community High School